Data Entry Representative – Bilingual Billing & Claims Operations – San Juan, PR (English / Spanish)

About arenaflex – Transforming Health Through Data‑Driven Care

arenaflex is a global leader in health‑focused technology and services, dedicated to improving the lives of millions by connecting people with the care, pharmacy benefits, data, and resources they need to thrive. Our mission is to make the health system work better for everyone, regardless of background, geography, or income. At arenaflex, we champion diversity, equity, and inclusion, fostering a workplace where every voice is heard and every employee can grow.

From our bustling service centers to our cutting‑edge digital platforms, arenaflex combines innovative technology with compassionate care. As a member of our San Juan, PR team, you will play a pivotal role in ensuring that billing information flows accurately and efficiently, directly impacting health outcomes for patients across the United States.

Why This Role Matters – The Impact You’ll Have

In the fast‑moving world of health services, accurate data entry is the backbone of timely reimbursements, patient satisfaction, and overall operational excellence. As a Bilingual Data Entry Representative, you will be the bridge between patients, providers, and insurance carriers, guaranteeing that every claim is processed with precision. Your work will help reduce billing errors, accelerate payment cycles, and ultimately support arenaflex’s broader goal of advancing health equity on a global scale.

Key Responsibilities – What You’ll Do Every Day

• Billing Data Entry & Verification: Accurately input billing mnemonics, patient addresses, medical codes, insurance carrier details, and other required information from scanned requisitions into arenaflex’s billing platforms.
• Patient Communication: Respond to patient inquiries with professionalism and empathy, providing clear explanations of billing processes and status updates.
• Multi‑System Navigation: Seamlessly operate multiple applications—including Microsoft Word, Excel, web‑based portals, and legacy mainframe systems—to retrieve, validate, and record data.
• Research & Resolution: Conduct basic research within arenaflex’s systems to verify addresses, billing codes, and reject codes; resolve discrepancies to enable re‑billing.
• Template‑Based Correspondence: Generate letters and other communications using pre‑approved templates, ensuring consistency and compliance with arenaflex standards.
• Mail Return Processing: Investigate returned mail, update invoices with corrected information, and document actions taken in the billing system.
• Denial Management: Identify and analyze denied claims caused by coverage gaps, data entry errors, or insurance mismatches; initiate corrective actions for re‑submission.
• Quality Assurance: Perform routine checks for data accuracy, flagging potential issues before they affect downstream processes.
• Collaboration: Work closely with supervisors, quality teams, and other functional groups to share insights and improve overall workflow efficiency.

Essential Qualifications – What We Require

• Minimum of 1 year experience in data entry, preferably within a fast‑paced environment.
• Demonstrated customer service experience, with the ability to handle inquiries politely and effectively.
• Professional proficiency in both English and Spanish, enabling clear communication with a diverse patient base.
• Strong computer literacy, including comfort with Windows PCs, web applications, and Microsoft Office Suite (especially Excel).
• Ability to quickly learn and navigate new, complex software systems.
• Availability to work a full 40‑hour week during standard business hours (Monday – Friday, 7:00 am – 4:30 pm), with occasional overtime on weekends or holidays as business needs dictate.

Preferred Qualifications – What Sets You Apart

• Experience in medical billing or health‑care claims processing.
• Familiarity with medical and health‑insurance terminology, including CPT, ICD‑10, and HCPCS codes.
• Advanced proficiency in Microsoft Excel, such as pivot tables, VLOOKUP, and data‑validation techniques.
• Prior exposure to large‑scale billing platforms or mainframe environments.

Core Skills & Competencies – Success Factors

• Attention to Detail: Ability to spot and correct errors in high‑volume data entry tasks.
• Analytical Thinking: Comfortable conducting research and troubleshooting discrepancies.
• Communication: Clear, courteous, and bilingual communication with patients, providers, and internal teams.
• Time Management: Efficiently prioritize tasks to meet daily and weekly targets.
• Team Orientation: Collaborative mindset that contributes to a supportive, high‑performing work environment.
• Adaptability: Thrive in a dynamic setting where processes and technologies evolve regularly.

Career Growth & Development – Your Path at arenaflex

arenaflex invests heavily in employee development. As a Data Entry Representative, you will have access to:

• Comprehensive Training Programs: Structured onboarding, ongoing skill‑building workshops, and certification opportunities in medical billing and health‑care informatics.
• Mentorship Networks: Pairing with experienced professionals who can guide your career trajectory.
• Internal Mobility: Clear pathways to advance into roles such as Billing Analyst, Claims Specialist, Operations Supervisor, or even broader positions in data analytics and health‑care strategy.
• Performance Recognition: Regular feedback, performance bonuses, and awards for outstanding contributions.

Work Environment & Culture – Life at arenaflex

Our San Juan office reflects arenaflex’s commitment to an inclusive, supportive, and innovative workplace. Highlights include:

• Diversity & Inclusion: A culture that celebrates differences and ensures every employee feels valued.
• Collaborative Spaces: Open‑plan work areas, quiet zones for focused tasks, and meeting rooms equipped with the latest technology.
• Wellness Programs: On‑site wellness initiatives, mental‑health resources, and flexible scheduling to promote work‑life balance.
• Community Engagement: Opportunities to volunteer in local health‑promotion projects and participate in arenaflex’s global outreach efforts.

Compensation, Perks & Benefits – What You’ll Receive

arenaflex offers a competitive total rewards package designed to attract and retain top talent. While exact figures will be discussed during the interview process, candidates can expect:

• Competitive base salary aligned with market standards for the San Juan region.
• Performance‑based bonuses and incentive programs.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings options with employer matching contributions.
• Paid time off, holidays, and sick leave.
• Employee assistance programs, including counseling and financial planning services.
• Access to continuous learning platforms and tuition reimbursement for relevant certifications.
• Transportation subsidies and parking assistance.

Commitment to a Drug‑Free Workplace & Equal Opportunity

arenaflex maintains a drug‑free environment. All new hires must successfully complete a pre‑employment drug screening. Additionally, arenaflex is an Equal Employment Opportunity and Affirmative Action employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, age, or any other protected characteristic.

Application Process – Take the Next Step

If you are ready to contribute to a mission‑driven organization, sharpen your data‑entry expertise, and grow within a supportive, forward‑thinking team, we encourage you to apply today. Your journey with arenaflex begins with a simple click.

Apply Job!

Join arenaflex – Make a Difference Every Day

At arenaflex, your work matters. By ensuring accurate billing and seamless claims processing, you directly support patients in receiving the care they deserve. Join us in our pursuit of health equity, innovation, and excellence. We look forward to welcoming you to our vibrant San Juan team.