Customer Service Representative – Repair Operations & Logistics Coordinator

About arenaflex and the Opportunity

arenaflex is a dynamic, people-centered organization that partners with leading manufacturers, service providers, and logistics operations to deliver seamless customer experiences across every stage of the product lifecycle. With a strong national footprint and a reputation built on operational excellence, arenaflex supports repair facilities, production teams, and distribution networks in keeping equipment running smoothly for customers across multiple industries. Our culture is rooted in collaboration, accountability, continuous improvement, and genuine care for both the clients we serve and the talented professionals who make it all happen.

We are currently seeking a highly organized, customer-focused, and detail-oriented Customer Service Representative – Repair Operations & Logistics Coordinator to join our growing team. This role is ideal for a professional who enjoys solving problems, working cross-functionally with technical and operational teams, and ensuring customers receive fast, accurate, and equitable resolutions. The position is based in Bartlesville, with potential coordination responsibilities extending to our Warminster, PA location, offering an excellent opportunity to make a measurable impact on customer satisfaction, repair throughput, and overall service performance.

If you thrive in an environment where no two days are the same, where your communication skills and operational instincts directly influence business outcomes, and where you can grow your career in a supportive, values-driven company, arenaflex wants to hear from you.

Position Overview

As a Customer Service Representative at arenaflex, you will serve as the central point of contact for customers, repair technicians, manufacturing teams, and logistics personnel. Your primary mission will be to coordinate the timely return of customer property—whether for paid repair services or warranty processing—while ensuring every interaction reflects arenaflex’s commitment to quality, responsiveness, and customer delight. Working under the general guidance of a supervisor, you will apply sound judgment, established best practices, and proactive problem-solving to drive continuous improvement and elevate service levels across the organization.

Key Responsibilities

• End-to-End Repair Coordination: Manage the full repair lifecycle from initial customer or channel request through final delivery, ensuring every step is executed accurately and on schedule for the Bartlesville facility and potentially the Warminster, PA location.
• Information Management & Data Entry: Request, gather, and enter all required information per documented process guidelines to initiate and execute repair orders, maintaining data integrity throughout the workflow.
• Priority Management with Technicians: Collaborate with repair technicians to manage and adjust repair priorities as needed, aligning workloads with established schedules, customer commitments, and key performance indicators (KPIs).
• Problem Resolution Leadership: Lead resolution efforts for complex challenges including capacity constraints, material shortages, escalated customer issues, and urgent repair turnaround requests.
• Order Completion & Invoicing: Accurately complete Service Orders, Sales Orders, and Service Notifications in accordance with process standards, verifying that all invoices are correct and dispatched to customers in a timely manner.
• KPI Alignment & Reporting: Support activities that drive success across critical KPIs including delivery performance, revenue capture, safety, quality, and operational integrity. Run reports, review detailed datasets, and recommend process changes that lead to measurable improvements.
• Continuous Improvement Participation: Actively participate in or lead improvement initiatives and projects designed to meet or exceed service goals, enhance efficiency, and elevate the customer experience.
• Cross-Functional Support: Provide flexible support to other roles, teams, or tasks as requested by management, contributing to a collaborative and agile working environment.

Essential Qualifications

• Education: Bachelor’s degree from an accredited institution.
• Experience: A minimum of 2 to 5 years of relevant professional experience in customer service, operations, repair coordination, or a related field.
• Alternative Qualifications: A special combination of education and experience and/or demonstrated accomplishments in a comparable role will also be considered in lieu of a bachelor’s degree.
• Communication Skills: Excellent verbal and written communication skills with the ability to interact professionally with customers, technicians, and cross-functional teams.
• Organizational Ability: Strong organizational and time-management skills with the capacity to handle multiple priorities simultaneously in a fast-paced environment.
• Technical Proficiency: Comfortable working with data entry systems, reporting tools, and standard office software; ability to analyze datasets and identify trends.
• Problem-Solving Mindset: Demonstrated ability to exercise judgment, apply established practices, and pursue creative solutions to complex challenges.

Preferred Qualifications

• Prior experience in a manufacturing, repair, warranty, or logistics environment.
• Familiarity with service order management systems, ERP platforms, or CRM tools.
• Experience coordinating with remote or multi-site teams.
• Working knowledge of KPI tracking and continuous improvement methodologies (Lean, Six Sigma, or similar).
• Exposure to customer complaint investigation and equitable resolution processes.

Core Skills and Competencies for Success

To excel in this role at arenaflex, candidates should bring a balanced combination of technical aptitude, interpersonal strength, and operational discipline. Success in this position requires a customer-first attitude, a detail-oriented approach to data and process management, and the confidence to lead problem-resolution conversations with both internal teams and external customers. The ability to remain calm under pressure, pivot quickly when priorities shift, and maintain a positive, solutions-focused mindset is essential. Additionally, strong analytical skills will enable you to interpret performance data and recommend meaningful process improvements that drive tangible business results.

Career Growth and Development Opportunities

At arenaflex, we believe that great people deserve great opportunities. This position offers a long-term assignment with the potential for direct hire by the client, providing a clear pathway to long-term career stability. Beyond the immediate role, employees at arenaflex have access to ongoing professional development, cross-functional project exposure, and mentorship from seasoned operational leaders. Whether your ambition is to deepen your expertise in customer operations, expand into supply chain management, or grow into a leadership role within service delivery, arenaflex provides the resources, encouragement, and flexibility to help you chart your own path.

Work Environment and Company Culture

arenaflex is more than a workplace—it is a community built on shared values of empowerment, excellence, passion, and genuine care for employee well-being. We understand that when our team members thrive personally and professionally, our customers benefit as well. Our culture encourages open communication, celebrates diverse perspectives, and rewards initiative and innovation. We promote a healthy work-life balance through flexible scheduling, comprehensive benefits, and a supportive management philosophy that prioritizes both productivity and people.

Compensation, Perks, and Benefits

arenaflex offers a balanced compensation structure combined with a robust benefits package designed to support the health, security, and future of our employees and their families. Benefits include:

• Comprehensive medical, dental, and vision insurance
• 401(k) retirement savings plan
• Term life insurance
• Voluntary life and disability insurance options
• Optional pre-paid legal plan
• Optional identity theft protection plan
• Optional Medical and Dependent Care Flexible Spending Accounts (FSA)
• Work-visa sponsorship for qualified candidates
• Clear opportunities for career advancement
• Long-term assignment with potential for hire by the client

Equal Opportunity Employer

arenaflex is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by applicable law. Minorities, females, protected veterans, veteran spouses, and individuals with disabilities are all strongly encouraged to apply. All employment decisions at arenaflex are made based on qualifications, merit, and business need.

Apply Today and Build Your Future with arenaflex

If you are ready to bring your customer service expertise, operational mindset, and passion for problem-solving to a company that truly values its people, we encourage you to apply today. Join arenaflex and become part of a team that is redefining what exceptional service looks like in the repair and logistics industry. Your skills, your ambition, and your dedication can make a real difference—let’s build something great together.