Remote Part-Time Hospitality Customer Service & Multi-Platform Short-Term Rental Coordinator

Join arenaflex: Where Exceptional Guest Experiences Begin

Are you a hospitality professional with a passion for creating seamless guest experiences across the world's leading short-term rental platforms? arenaflex is seeking a dedicated, detail-oriented Remote Part-Time Hospitality Customer Service & Multi-Platform Short-Term Rental Coordinator to join our growing remote team. This is not just another customer service job — it's an opportunity to become the operational heartbeat of a thriving hospitality property, working from the comfort of your home while making a tangible impact on every guest's stay.

At arenaflex, we understand that the short-term rental industry has fundamentally transformed how people travel, explore, and experience new destinations. Properties listed on platforms like Airbnb, VRBO, Booking.com, and Expedia require hosts who are not only responsive and professional but who also possess deep platform expertise and genuine hospitality instincts. If you've spent years mastering the host-side of these platforms and thrive in a flexible, part-time remote environment, this role was designed with you in mind.

This position offers a unique schedule — just three days a week (Wednesday, Thursday, and Saturday) — making it ideal for professionals seeking meaningful part-time work, those balancing family commitments, semi-retired hospitality veterans, or individuals pursuing additional income streams without sacrificing their primary careers.

About the Role

As a Hospitality Customer Service & Short-Term Rental Coordinator at arenaflex, you will serve as the primary point of contact for guests throughout their booking journey and on-site experience. You will manage communications across four major booking platforms, coordinate with housekeeping and maintenance teams, and ensure that every guest interaction reflects the high standards arenaflex is known for.

The role requires approximately 3-5 hours of active work per shift, with calls handled between 9:00 AM and 9:00 PM Pacific Standard Time (PST), plus an additional 1-2 hours of computer-based administrative work at 8:00 PM PST. We are looking for a long-term team member — someone who values stability, consistency, and the opportunity to grow with arenaflex over the years.

Key Responsibilities

• Call and Text Management: Remain logged into the Google Voice application from 9:00 AM to 9:00 PM on each scheduled shift day (Wednesday, Thursday, and Saturday). Answer all incoming calls and text messages promptly, handling an average of 10-20 calls per day. Return any missed calls within 15 minutes or less, maintaining a missed call rate below 10-15% of total daily volume.
• Guest Communication Excellence: Provide accurate, friendly, and informative answers to guest inquiries in accordance with detailed property information provided by arenaflex. Serve as a knowledgeable resource for guests regarding their bookings, amenities, local attractions, and check-in procedures.
• Housekeeping and Maintenance Coordination: Based on real-time guest feedback, promptly log cleaning tasks and maintenance requirements into the property's notes system. Communicate time-sensitive issues to the appropriate team members to ensure rapid resolution and exceptional guest satisfaction.
• Urgent Issue Escalation: Immediately notify the employer of any urgent situations, including same-day or next-day cancellations, reservation date changes, guest lockouts, maintenance emergencies, or any other time-sensitive matters requiring management attention.
• Group Chat Participation: Actively participate in the arenaflex group chat on scheduled work days (notifications can remain silenced). Coordinate early check-in requests based on unit availability as communicated through the group chat, working collaboratively with the broader team.
• Multi-Platform Message Management: On scheduled work days, check and respond to Airbnb messages twice daily — at approximately 12:00 PM and again between 6:00-7:00 PM. Monitor and respond to messages across all booking channels (VRBO, Booking.com, Expedia) and complete daily computer-based administrative work between 6:00-7:00 PM.
• Review Management: Read and respond to Airbnb and VRBO guest reviews on a weekly basis, ensuring timely, professional, and brand-aligned responses. Carefully log all negative comments for internal review and continuous improvement purposes.
• Housekeeping Schedule Coordination: Review the daily emailed housekeeping report and assign shifts accordingly, ensuring optimal coverage and operational efficiency.
• Daily Reporting: Send a comprehensive end-of-day email to the employer on each scheduled work day, documenting any issues that required management authorization or assistance. If no such issues arise, send a brief "nothing to report" email to maintain consistent communication.

Essential Qualifications and Experience

To succeed in this role at arenaflex, candidates must meet the following mandatory requirements:

• Verified Host Experience: Demonstrated, hands-on experience working as a HOST (not a guest) on all four major short-term rental platforms: Airbnb, VRBO, Booking.com, and Expedia. Candidates without comprehensive host-side experience across all four platforms will not be considered for this position.
• beds24 Platform Proficiency: Working knowledge of the beds24 property management software, including navigation, reservation management, and operational features. Please be prepared to describe the duration and nature of your beds24 experience during the application process.
• Hospitality Customer Service Background: Proven experience in hospitality customer service, with a strong understanding of guest relations, conflict resolution, and the unique demands of short-term rental operations. Please detail your years of experience and the types of properties or establishments you've served.
• Pacific Standard Time Zone Availability: Must be available and operational during PST business hours, specifically between 9:00 AM and 9:00 PM on scheduled work days.

Preferred Skills and Competencies

• Exceptional verbal and written communication skills, with the ability to convey warmth, professionalism, and helpfulness across phone, text, and email channels
• Strong organizational abilities and meticulous attention to detail
• Comfort with technology, including Google Voice, messaging applications, email platforms, and property management systems
• Ability to remain calm and solution-oriented when handling guest complaints or urgent situations
• Self-motivated and disciplined, with the capacity to work independently in a remote environment
• Experience coordinating with cleaning crews, maintenance teams, and remote staff
• Familiarity with hospitality best practices and guest service standards

Compensation and Training

At arenaflex, we believe in fair, transparent compensation that reflects the seasonal nature of the hospitality industry.

• Compensation Structure: Earn $1,250.00 per month from October through March, and $1,350.00 per month from April through September. The summer rate increase reflects the higher workload and increased guest volume during peak travel season.
• Training Period: All new hires will complete a structured training program consisting of three days per week, 1-2 hours per day, conducted at approximately 8:00-9:00 PM PST. Training is compensated at $16.00 per hour. Upon successful completion of training, employees transition to the full compensation structure outlined above.

Benefits and Perks

• Flexible Schedule: Work just three days a week — Wednesday, Thursday, and Saturday — allowing ample time for personal pursuits, family commitments, or other professional endeavors.
• 100% Remote Work: Enjoy the freedom and convenience of working from home, eliminating commute time and allowing you to create your ideal workspace.
• Long-Term Stability: This is not a short-term gig. arenaflex is committed to finding a dedicated professional for a lasting partnership.
• Skill Development: Deepen your expertise across multiple booking platforms and property management systems, enhancing your professional portfolio in the rapidly growing short-term rental industry.
• Supportive Team Environment: Collaborate with a dedicated group chat team and receive ongoing guidance from experienced hospitality professionals.

Work Environment and Company Culture at arenaflex

arenaflex is more than just a property management company — we are a community of hospitality enthusiasts who believe that every guest interaction is an opportunity to create lasting positive memories. Our remote team culture emphasizes autonomy, accountability, and mutual respect. We trust our team members to manage their time effectively, communicate proactively, and deliver exceptional service without micromanagement.

We celebrate diversity, encourage professional growth, and foster an environment where innovative ideas are welcomed. Whether you're an experienced hospitality professional or a tech-savvy host looking to expand your career, arenaflex provides the platform, support, and flexibility you need to thrive.

Career Growth and Learning Opportunities

While this position begins as part-time, successful team members often find opportunities for expanded responsibilities, additional properties, and increased compensation as they demonstrate excellence. The short-term rental industry continues to grow exponentially, and expertise in platforms like Airbnb, VRBO, Booking.com, Expedia, and beds24 is highly transferable and increasingly valuable across the global hospitality landscape.

You'll gain hands-on experience with cutting-edge property management technology, develop advanced guest relations skills, and build a professional network within the dynamic short-term rental ecosystem.

Application Requirements

To be considered for this position, please prepare to answer the following questions as part of your application:

• Do you plan to combine this job with an existing position? If yes, please describe your current schedule, including specific days and hours.
• Are you currently located in or able to work in the Pacific Standard Time (PST) zone?
• Please describe your experience with the beds24 platform, including duration and nature of use.
• Please describe your hospitality customer service experience, including years of experience and types of properties or establishments.
• Please describe your host-side experience with Airbnb, VRBO, Booking.com, and Expedia, including the duration of use on each platform.

Take the Next Step with arenaflex

If you're a hospitality professional with proven multi-platform short-term rental expertise, a commitment to exceptional guest service, and the flexibility to work three days a week from the comfort of your home, arenaflex wants to hear from you. This is your opportunity to join a forward-thinking remote team that values your skills, respects your time, and rewards your dedication.

Don't miss this chance to build a long-term career in one of the most exciting and fastest-growing sectors of the hospitality industry. Apply today and become part of the arenaflex story — where every guest experience matters, and every team member makes a difference.