[Remote] Senior Director, Customer Success (Enterprise) | Bankrate

Note: The job is a remote job and is open to candidates in USA. Bankrate is redefining the future of financial decision-making. The Senior Director of Customer Success for Enterprise Demand leads the strategy and execution for Bankrate’s distribution partners, ensuring they successfully deploy marketplace solutions and achieve long-term growth.

Responsibilities

• Develop and lead the Customer Success strategy for the "Demand" segment, focusing on how our private marketplaces can best serve the unique needs of employees (B2B2C) and affinity members
• Partner with stakeholders to ensure our private marketplaces are optimized for engagement, conversion, and user satisfaction within the partner's specific environment
• Identify and execute opportunities to broaden our footprint within existing partners (e.g., moving from a single employee benefit tier to a full-company rollout)
• Serve as the bridge between Product (to customize and expand marketplace features or categories), Marketing (to drive audience awareness within the partner’s ecosystem), and Sales
• Build CS playbooks, standardizing not only how we onboard an enterprise customer to ensure streamlined time to value, but also how we continue to increase value and depth of partnership

Skills

• 8+ years in Customer Success or Partnership Management, with specific experience in B2B2C environments, channel partnerships, or the HR/Benefits tech space
• Understanding of how digital marketplaces function, specifically the balance between user experience and monetization
• Proven ability to not just maintain a partnership, but to proactively find ways to grow the audience and revenue
• A proven track record of being 'in the weeds' with enterprise clients while simultaneously managing a team's performance
• Ability to take complex audience engagement data and turn it into a compelling 'ROI story'

Benefits

• Health Insurance Coverage (medical, dental, and vision)
• Life Insurance
• Short and Long-Term Disability Insurance
• Flexible Spending Accounts
• Holiday Pay
• 401(k) with match
• Employee Assistance Program
• Paid Parental Bonding Benefit Program
• Flexible Paid Time Off (PTO): We believe time to rest and recharge is essential. That’s why we offer a generous and flexible PTO policy. Full-time employees accrue 20 days of PTO for a full calendar year annually, with an increase to 25 days after five years of service.

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