EMERGENCY RESTORATION EXPERTS LLC - Manager of Centralized Estimator
EMERGENCY RESTORATION EXPERTS LLC
Apply Manager of Centralized Estimator Fully Remote • Hickory, NC • Estimation Apply Job Type Full-time DescriptionAbout Us
Emergency Restoration Experts (ERX) has been in business since 2013, serving customers with our mission “Every time we interact with others, we do so to improve their lives.” With over 10 years of experience, ERX is an industry leader that demonstrates a commitment to excellence and customer satisfaction by following best practices and industry standards to meet the needs, wants, and desires of our customers. We are growing company providing superior emergency property restoration services restoring structural and personal property caused by water, fire, mold, biohazard, and other conditions and we have a vision to become the “Titans” of the Restoration Industry.
Role Description
We are seeking a highly experienced Estimating Manager to lead and scale our centralized estimating operation. This role owns estimate quality, cycle time, carrier performance, and team development while serving as the operational bridge between field leadership, insurance partners, and executive management.
This is a leadership role with direct impact on revenue, production flow, and customer satisfaction.
RequirementsWhat You’ll Do
Team Leadership & Performance
- Lead, coach, and develop the centralized estimating team
- Set daily priorities, manage workloads, and ensure coverage
- Monitor individual performance, cycle times, accuracy, and compliance
- Create and enforce SOPs for estimating, documentation, and carrier interaction
Estimate Operations
- Oversee creation of all MIT & STR estimates
- Review complex / high-risk files and large losses
- Ensure program compliance (State Farm, Sedgwick, etc.)
- Approve all final estimates before submission when required
Carrier & Revenue Management
- Maintain strong relationships with carriers and program partners
- Lead negotiations on complex files and disputed scopes
- Drive approval speed and reduce supplement leakage
- Monitor revenue flow and resolve bottlenecks
Cross-Department Coordination
- Partner with Operations, Construction, Sales, and Field leadership
- Align estimating priorities with production capacity
- Support market expansion and staffing planning
Reporting & Continuous Improvement
- Track KPIs: cycle time, accuracy, approval rate, revenue velocity
- Identify process gaps and implement improvements
- Support training programs and onboarding for new estimators
What We’re Looking For
- 5+ years of restoration estimating experience
- Advanced Xactimate & Symbility expertise
- Prior leadership or senior estimator experience
- Strong insurance negotiation and carrier relationship skills
- Proven ability to manage high-volume production environments
- Exceptional organizational, communication, and coaching abilities
Why Join Us
- Bonus/Commission
- Dental, Disability, Life, Medical and Vision Insurance
- 401K Company Match
- PTO – Paid Time Off
- Company Phone
- Fuel card for work-related travel
- Company vehicle
Physical Environment
- Daily travel is required, must be able to commute daily to customer locations and on-site projects.
- May be in non-climate-controlled environments and may be in office environments.
- Noise level in the work environment can be moderate to loud.