Customer Success Manager - Public Sector

Unlock Your Potential and Make a Meaningful Impact

We are seeking a highly skilled and passionate Customer Success Manager to join our team in the Public Sector. As a Customer Success Manager, you will play a critical role in driving customer success and adoption of our innovative AI-enhanced technology. This is a unique opportunity to work with a global market leader, bringing cutting-edge solutions to over 8,100 customers, including 85% of the Fortune 500.

About Us

ServiceNow is a global leader in intelligent cloud-based platforms, connecting people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. Our purpose is to make the world work better for everyone. Join us as we pursue our mission and make a meaningful impact.

Job Summary

As a Customer Success Manager - Public Sector, you will act as a trusted advisor and advocate for our customers, overseeing a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of our products. You will bring our best practices, innovations, and capabilities to help customers achieve their goals.

Key Responsibilities

• Oversee customer outcomes engagement for customers in your portfolio, understanding each customer's needs and challenges.
• Ensure customers are technically healthy and on the most recent version of our product.
• Identify criteria for assisting customers using Success Plays in the Success Platform.
• Promote ServiceNow customer success stories and processes.
• Ensure customers obtain maximum value from their ServiceNow investment and use their licenses.
• Work with ServiceNow teams to improve product adoption and increased footprint.
• Resolve escalated client issues quickly, using resources from across the company ecosystem.
• Act as a customer advocate within the company, ensuring customer perspectives and needs are represented in decision-making processes.
• Build and maintain strong relationships with customers, becoming a trusted advisor and advocate for their needs.

Qualifications

• 3+ years of experience providing customer professional services or related business support.
• Ability to provide independent comprehensive services.
• Experience resolving issues through analysis.
• ServiceNow accreditations or certifications a plus.
• Familiarity with digital transformation or project management.
• Comfortable with learning and explaining technical products or services.
• Ability to manage multiple customers and priorities simultaneously.
• Works well in a collaborative team environment, partnering with sales, product, and support teams.

What We Offer

We offer a competitive salary of $93,600 - $139,200, plus equity (when applicable), variable/incentive compensation, and benefits, including:

• Health plans, including flexible spending accounts.
• 401(k) Plan with company match.
• ESPP.
• Matching donations.
• Flexible time away plan and family leave programs.

Apply Now

Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.