Senior Customer Success Manager

We are looking for a Senior Customer Success Manager to drive customer satisfaction by developing tailored strategies that align with both customer goals and company objectives. The ideal candidate will have experience managing enterprise customers, working with Fortune 500 companies, and building strong relationships with stakeholders across all levels and business units within an organization.

Requirements

• 4+ years managing enterprise customers with portfolios of $2M+ ACV per client
• 6+ years in customer-facing roles (CSM, account management, or consulting)
• Proven experience working within or supporting Fortune 500 companies or similarly large organizations
• Expert in customer strategy development, bringing data-driven insights and best practices to optimize client success
• Proven ability to build and sustain relationships with stakeholders across all levels and business units within an organization
• Intellectually curious, asks critical questions, and challenges ideas for better solutions
• Develops and implements strategies to maximize revenue growth and product adoption for the assigned portfolio, leveraging insights into client needs, market trends, and financial metrics
• Excellent communication skills for engaging executive stakeholders through presentations and discussions
• Skilled in problem-solving, able to simplify complex issues and develop actionable strategies for clients
• Strong collaboration and influence skills to align internal teams and external stakeholders
• Thrives in dynamic environments, adept at creating structure and processes for high-impact customers
• Focus on customer satisfaction and retention, with a track record of anticipating needs and delivering tailored solutions
• Passionate about leveraging data and technology (e.g., analytics, APIs, SQL) to drive business outcomes

Benefits

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• Retirement savings program

Originally posted on Himalayas