Client Service Specialist (English and Italian)

Remote · USA Full-time New today

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.

Responsibilities

Support our clients at all levels;

Answer any questions about how the service works and resolve clients’ issues promptly via live chat, emails, and calls;

Assist clients with the KYC procedure;

Provide a tour around the trading platform;

Build client trust and satisfaction through professional support and training;

Be keenly aware of the competitive landscape and understand financial markets;

Collect clients’ feedback and analyze how clients’ experience can be improved;

Keep open communication between the departments to resolve any issues.

Requirements

Proficiency in English and Italian(C1+ level);

Advanced interpersonal and communication skills;

Ability to listen to clients and your team’s needs and find solutions;

Ability to work a flexible shift schedule, including nights and weekends (weekend and night shifts are remote);

Excellent communication skills, both verbal and written.

What you will get in return

Competitive Salary:We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.

Work-Life Harmony:Join a company that genuinely cares aboutyou—because your life outside of work matters just as much as your time on the clock.

Annual Performance Bonus:Your hard work doesn’t go unnoticed! Celebrate your achievements with a well-deserved annual bonus tied to your performance.

Generous Time Off:Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.

Employee Referral Program:Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.

Comprehensive Health & Pension Benefits:From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits andperks!

Workation Wonderland:Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!

Volunteer Days:Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.

Additional Information

Be a key player at the forefront of the digital assets movement, propelling your career to new heights!Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity.Work alongside one of the most brilliant teams in the industry.

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Client Service Specialist (English and Italian)

Responsibilities

Requirements

What you will get in return

Additional Information

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