Retail Shift Lead - Palo Alto

About the position Pet Food Express is the best place to shop for pet supplies - and it's all because of the people who work here. Sure, we have better products and more convenient services. But most importantly, we offer gold-standard customer service and expert advice for even the toughest pet problems. Sound like you? Join us. Our Lead Sales Consultants coach customers through the ins-and-outs of pet parenthood and lead Sales Associates through the day-to-day of retail operations. They work closely with field leadership to ensure every customer has a fun, friendly, and informative shopping experience and that our employees feel like they matter at work. Responsibilities • Actively approach and engage with our two-legged and four-legged customers. , • Answer customer questions about specific products. , • Use the PFE Whole Life Approach to provide tailored recommendations that help customers live their best possible lives with their pets. , • Participate in and lead daily training and continuous educational programs to enhance your and your team's product knowledge and sales skills. , • Stay up-to-date about new products and the pet community and share what you know with your store. , • Lead PFE Sales Associates through store open and close. , • Operate the cash register in a friendly and efficient manner. , • Lead the unloading of shipments, restocking, and placement of product while maintaining visual and display standards. , • Clean and maintain the store by participating regularly in tasks such as sweeping, mopping, and cleaning pet messes as needed. , • Maintain an awareness of loss prevention by supporting a culture of honesty and connecting the links between customer service and shrink. Requirements • A passion for pets and people. , • Leadership experience required preferably in a retail setting. Pet retail experience is a plus. , • Eagerness to learn and lots of ambition. We're growing and looking for people who are excited to grow with us! , • Ability to work a flexible schedule to meet the needs of the business; will require weekends, evenings, and holidays. , • Must be able to lift, move and carry up to 50 pounds while using the appropriate lifting techniques and following all safety rules. , • Ability to climb and balance using a ladder and/or step stool. , • Ability to continuously stand, walk, bend, stretch and engage in repetitive motions throughout shift. Nice-to-haves Benefits • Many potential career paths and options for advancement within the company. , • A focus on your development and leadership training. , • Generous in-store employee discount that extends to your family. , • All employees are eligible to participate in a number of Company-sponsored benefits, such as life insurance, pet insurance, Employee Assistance Program(EAP) and more. , • FT employees are eligible for Health coverage, FSA options, dental, and vision insurance. , • 401k with employer match. , • Competitive Paid Time Off. , • Bring your well-behaved pet to work. , • Opportunities to make an impact in the community through the Pet Food Express Pet Fair, in-store fundraisers and adoption events benefiting local rescue and shelter partners, and more! Apply Job!