Banking Services Operations Associate IV - Mortgage Payments & Maintenance

Overview: Completes skilled processing and research duties related to mortgage payment, payoff and special loans. Primary Responsibilities: Complete complex data entry, system updates, analysis and Interpretation related to mortgage payments, payoffs and special product maintenance. Complete non-standardized document review and validation related to mortgage notes, modifications and ACH (Automated ClearingHouse) agreements. Complete intermediate-level document review and/or preparation related to verification of mortgage loan documents and adherence to procedures. Respond to or initiate non-standardized requests on exception payment applications or mortgage document term research. Complete high complexity non-standardized research on missing or misapplied payments and payoffs. Complete intermediate-level analysis and reconciliations and assist in review and research of reconciling items. Complete non-standard exception processing of payments, payoffs and ARM (Adjustable Rate Mortgage) criteria outside current system logic. May contact internal business partners or external customers regarding issues around mortgage payment, payoff or payment parameters. Work with, assist, complete quality control and provide coaching and training to offshore vendors who are processing work on behalf of the Bank. Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management. Promote an environment that supports diversity and reflects the M&T Bank brand. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other related duties as assigned. Scope of Responsibilities: The jobholder may work in Mortgage Payments, Payoffs or Special Products and is responsible for mid-level tasks noted above. This requires the position to complete mathematical analyses and expanded use of judgment within assigned department. The jobholder requires highly specialized knowledge of the servicing system, products and pertinent policies and regulations. Education and Experience Required: Associate's degree and a minimum of 1 year’s general work experience, or in lieu of a degree, a combined minimum of 3 years’ higher education and/or work experience, including a minimum of 1 year’s general work experience Proven internal and external customer service experience Proficiency with personal computer as well as pertinent spreadsheet and word processing software Demonstrated verbal and written communication skills Demonstrated complex problem-solving skills Education and Experience Preferred: Bachelor’s degree M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.57 - $30.95 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. Location Buffalo, New York, United States of America Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the diverse communities we serve. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution. As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values – integrity, ownership, collaboration, curiosity, and candor – drive the work we do. We seek to further build upon our record of success by bringing in diverse talents and fresh skill sets while continuing to support the growth and development of all our team members. View M&T’s Human Capital Report to learn more. Ready to join our team? Submit your application today! If you are unable to apply through this site due to technical issues or need an accommodation to apply, please contact us at [email protected] for assistance. M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace. Apply Job!