Remote Retention Specialist

Job Title: Remote Retention Specialist Company Overview: The Coalition Sales Group is a dynamic marketing company that partners with various industries to deliver exceptional sales results. We specialize in marketing and selling a diverse range of products and services, and we are excited to expand our team to meet the growing demand for fiber internet. Position Overview: We are seeking a proactive and dedicated Remote Retention Specialist to establish and lead our new retention department focused on fiber internet accounts. This role involves engaging with clients through outbound calls, addressing their needs, and ensuring they continue to benefit from our high-speed internet services. Key Responsibilities: • Client Outreach: Initiate outbound calls to previous clients to assess satisfaction, address concerns, and encourage future scheduling. • Issue Resolution: Provide exceptional service by promptly responding to inquiries and resolving issues to maintain high client satisfaction. • Feedback Analysis: Gather and analyze client feedback to identify trends and areas for improvement, contributing to enhanced service delivery. • Record Maintenance: Accurately maintain client records using our CRM system, ensuring all interactions are documented. • Strategy Development: Collaborate with management to develop and implement strategies aimed at improving client retention rates. Qualifications: • Communication Skills: Excellent verbal and written communication abilities, with a focus on active listening and empathy. • Interpersonal Skills: Strong ability to build rapport and maintain positive relationships with clients. • Problem-Solving: Demonstrated ability to identify issues and develop effective solutions. • Technical Proficiency: Proficient in using CRM systems and office software (e.g., Microsoft Office Suite). • Self-Motivation: Ability to work independently and take initiative in establishing the retention department. Remote Work Requirements: • Workspace: A quiet, dedicated workspace free from distractions. • Connectivity: Reliable high-speed internet connection. • Equipment: Access to a computer with up-to-date software a Why Join Us: • Impactful Work: Play a vital role in enhancing client satisfaction and loyalty. • Collaborative Environment: Be part of a supportive team that values collaboration and innovation. • Professional Growth: Opportunities for continuous learning and career advancement. • Client-Centric Culture: Join a company that prioritizes exceptional service and client relationships. If you are passionate about building strong client relationships and have the skills to enhance customer satisfaction, we invite you to apply for the Remote Retention Specialist position. Join us in our mission to create lasting relationships with our clients through exceptional service! Application Process: Interested candidates are encouraged to submit their resume and a cover letter detailing their relevant experience and explaining why they are a good fit for this role. Job Type: Part-time Pay: From $15.00 per hour Expected hours: 15 – 20 per week Benefits: • Flexible schedule Shift: • Day shift Location: • Provo, UT (Required) Work Location: Remote Apply Job!