Reservationist (On-site at World of Coca-Cola)
World of Coca-Cola, located in Atlanta, GA, the home of Coca-Cola, first opened August 2, 1990 and was relocated from Underground Atlanta to Pemberton Place May 24, 2007. Currently, World of Coca-Cola is the main attraction for The Coca-Cola Company. It attracts over 1 million visitors per year and has become one of the key tourist attractions in the region. Please visit our website at worldofcoca-cola.com for more information. The Reservationist at World of Coca-Cola is the first point of contact for clients looking to enjoy our world class attraction. The primary responsibilities of this role are data entry and responding to group customer inquiries by phone and email as well as training team members on group sales processes. This role is responsible for ensuring PCI compliance (privacy and data protection) for reservation ticketing systems for The Coca-Cola Company and World of Coca-Cola. Key Functional Duties: Customer Service/Communication
- Provide stellar customer service in all communications (via phone and email) with clients and internal partners.
- Serve as first point of contact for incoming inquiries and represent The Coca-Cola Company in a positive and professional manner.
- Act as concierge and assist with itinerary planning for guests visiting Atlanta.
- Deliver consistent and accurate messaging of protocols and procedures.
- Escalate requests when appropriate and set guest expectations for response times.
On-Site Liaison between Group Sales and Operations Team
- Act as liaison between the group sales and operations team.
- Assist with training of Ambassador operations team members on group sales reservations processes and welcoming groups upon arrival.
- Partner with operations team on special requests and arrival instructions.
- Data Entry and Sales
- Coordinate and process all phases of reservations for groups via phone, and email with high accuracy. Follow up to reconfirm upcoming group arrivals, update reservations and process payments for ticket sales.
Administrative Projects
- Perform group sales administrative duties including conference preparation, shipping, and customer gift assembly.
- Other duties and special projects as assigned.
Required Skills:
- 1+ years’ experience in reservation, customer service or administrative role preferably within the hospitality industry.
- Role is on-site at World of Coca-Cola
- Gateway Ticketing System experience preferred
- Proficiency in Microsoft Office Suite
- Proven ability to enter data accurately, adapt to change, work effectively under pressure, and produce accurate results in a fast-paced environment
- Strong organizational and administrative skillset
- Excellent time management skills with the ability to self-manage
- Willingness to collaborate cross-functionally with teams from all levels of the organization
- Excellent written and oral skills
- Impeccable guest/customer service skills
- Strong interpersonal and professional communication skills: positive non-verbal cues, active listening, flexibility, dependability, and high degree of patience
- Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions, and decimals.
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