Hotel Front Desk Agent

```Job Overview``` We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you ... ```Duties``` - Greet guests with a warm and welcoming demeanor - Check-in and check-out guests efficiently and accurately - Answer phone calls and respond to inquiries in a polite and professional manner - Assist guests with reservations, changes, and cancellations - Provide information about hotel amenities, local attractions, and dining options - Handle guest complaints or concerns with patience and empathy - Process payments and maintain accurate records - Collaborate with other hotel departments to ensure guest satisfaction ```Requirements``` - Previous experience in a similar role preferred - Knowledge of night audit procedures is a plus - Excellent phone etiquette and communication skills - Strong customer service skills with the ability to handle difficult situations diplomatically - Proficient in using hotel management software and phone systems - Bilingual or multilingual abilities are highly desirable - Ability to work flexible hours, including evenings, weekends, and holidays Join our team and enjoy competitive pay, opportunities for career advancement, and a supportive work environment. Apply today to become part of our dedicated team of hospitality professionals. Job Types: Full-time, Part-time Benefits: • Employee discount • Flexible schedule Schedule: • Evening shift Work Location: In person Apply Job!