Customer Service Representative

Customer service rep, Claims Specialist, Claims representative, Patient access rep, Customer support, Calling, Inbound, Outbound calls, Customer service specialist, Healthcare, Insurance, Claims, Calls, Call center, Greetings... My name is Shivangee and I am Recruiter with Dexian. Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status Job title: Customer service rep Job location: Warwick, RI (remote) Pay range: $18 to $20 per hour Job description: Provide service to customers who possess a policy by responding to requests via telephone regarding insurance and other financial service products and benefit plans. Research and respond to requests and discuss options regarding various aspects of the policy; for example, status of claims, policy provisions, values, basic procedures, etc. Process transactions and fund transfers and refer requests for other policy modifications to appropriate areas for processing. Efficiently access multiple electronic systems and LAN/PC to provide complete response; Support special campaigns as needed, or if solicited by the customer; Workers are expected to perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and Quality Service Demonstrated ability to learn quickly and willingness to obtain functional knowledge and understanding of company products as well as administrative and claims organizations; Excellent oral & written communication skills; Superior telephone etiquette; Excellent listening skills and ability to articulate ideas; Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers; Strong organizational skills; Strong ability to multi-task; Demonstrated ability to manage stress; Strong computer skills; Ability to think out of the box to generate innovative process improvements; Strong solid math and analytical skills; Ability to work various shifts within hours of operation. Job Type: Contract Pay: $18.00 - $20.00 per hour Expected hours: 40 per week Shift: • 8 hour shift • Day shift • Morning shift • No nights Location: • Warwick, RI (Required) Work Location: In person Apply Job!