Customer Service Representative - Remote
Description: Monitor phone queue to ensure proper coverage is maintained at all times Respond to emails and live chat in a way that reflects our brand voice Use product knowledge to suggest items to customers and properly inform them on product choice. Provide feedback to management regarding current customer service processes and procedures; were always looking to get better! Patience youll encounter customers that might need extra support and you will need to be consistent in how you provide help, including your tone and effort Know our process, and properly inform customers of order status, product availability, and manage customer expectations around it Maintain all quality, productivity, reliability and sales performance standards Assist with overflow calls from other concepts when needed Requirements: At least 1 year of experience working in a customer service or call center environment Top notch written and verbal communication skills Solid computer... skills (Word/Excel/Outlook); youll have to be internet savvy as well We get a lot of email and chats, so youll have to type pretty fast Must have access to a 100 kb/s connection internet speed A quiet secure home work space and the ability to be available to accept customer contacts Ability to work a flexible schedule that may include early morning, evenings, weekends, and/or holidays, especially when we hit peak seasons Bilingual (Spanish) is a PLUS!
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