Senior Customer Success Manager – Regional Lead, Americas | SaaS Sustainability Platform | Enterprise Client Impact & Team Leadership

About arenaflex and the Opportunity

Join arenaflex, a pioneering force in the sustainability technology landscape, where we are reshaping how enterprises measure, manage, and accelerate their environmental and social impact. Our cloud-based platform empowers organizations across industries to turn sustainability commitments into measurable business outcomes, helping them navigate complex ESG reporting, supply chain transparency, and decarbonization strategies. As the demand for credible, data-driven sustainability solutions continues to surge globally, arenaflex stands at the intersection of purpose and performance, enabling our customers to lead with integrity while driving operational excellence.

We are seeking a dynamic, results-oriented Senior Customer Success Manager – Regional Lead for the Americas to join our growing Customer Success organization. This is a high-impact, strategic role that combines enterprise client portfolio management, team leadership, and the opportunity to shape how arenaflex delivers exceptional value to some of the world's most progressive companies. If you are passionate about customer outcomes, thrive in a fast-paced SaaS environment, and want to make a tangible difference in how organizations approach sustainability, this role is your platform to shine.

Key Responsibilities

Strategic Customer Portfolio Management

• Own and manage a portfolio of strategic enterprise customers across the Americas region, serving as their primary trusted advisor and executive sponsor throughout the customer lifecycle.
• Drive maximum value realization from arenaflex's sustainability software platform, ensuring customers achieve their business, environmental, and reporting goals.
• Proactively identify expansion opportunities, renewal risks, and value-creation initiatives within your customer base, partnering with sales to grow account revenue.
• Develop and execute strategic account plans that align customer objectives with arenaflex product capabilities, services, and roadmap.

Implementation Leadership & Value Realization

• Lead end-to-end implementation success for large, complex enterprise customers, coordinating cross-functional resources to ensure on-time, on-budget delivery.
• Guide customers through the implementation journey, providing hands-on support during onboarding, configuration, data integration, and adoption phases.
• Design and drive customer success programs that accelerate product adoption, feature utilization, and time-to-value.
• Help customers translate arenaflex capabilities into tangible business outcomes, including ESG reporting, supply chain mapping, carbon accounting, and stakeholder communication.

Team Leadership & Development

• Lead, mentor, and develop a team of Customer Success Associates and Coordinators across the Americas region, fostering a culture of excellence, accountability, and continuous growth.
• Provide coaching, performance feedback, and career development guidance to direct reports, helping them build deep customer success expertise.
• Partner with global Customer Success leadership to align regional execution with broader organizational strategy, OKRs, and customer success motions.
• Champion best practices, playbooks, and operational excellence across the regional team.

Customer Advocacy & Relationship Building

• Cultivate deep, trusted relationships with senior stakeholders, sustainability leaders, and program sponsors within customer organizations.
• Conduct executive business reviews (EBRs), success planning sessions, and strategic workshops that reinforce arenaflex's value and deepen partnerships.
• Serve as the voice of the customer internally, channeling insights, feedback, and product requests to Product, Engineering, Marketing, and Executive teams.
• Identify and cultivate customer advocates willing to participate in case studies, testimonials, reference programs, and industry events.

Cross-Functional Collaboration

• Partner closely with Sales, Product, Engineering, Support, and Marketing teams to deliver a seamless, white-glove customer experience.
• Collaborate with the Sales team on renewals, upsells, and expansion plays, providing commercial insight and customer context.
• Work with Product Management to surface customer feedback that informs roadmap prioritization and product enhancements.

Essential Qualifications & Experience

Professional Background

• 3–5 years of Customer Success Management (CSM) experience in a SaaS organization, with a proven track record of driving customer outcomes and revenue growth.
• 3–5 years of experience managing complex customer engagements, including multi-stakeholder, enterprise-level relationships across diverse industries.
• 3–5 years of Program and Project Management experience, with demonstrated ability to lead cross-functional initiatives, manage timelines, and deliver results.
• Prior experience leading or mentoring Customer Success Associates, Coordinators, or junior team members.

Core Competencies & Attributes

• A consistent track record of building strong, lasting relationships, especially with strategic, high-value customers.
• The ability to ask insightful, probing questions that uncover underlying customer needs, motivations, and business challenges.
• Exceptional communication skills, both written and verbal, with the ability to engage confidently with C-level executives, sustainability officers, and operational teams.
• Extreme organizational skills and the ability to balance many moving pieces across various customers, projects, and priorities.
• Highly customer-focused, proactive learner who genuinely enjoys customer success and takes ownership of outcomes.
• A team-oriented mindset that thrives in a culture of collaboration, quality, continuous growth, action orientation, and operational excellence.
• Willingness to travel up to 10% or more, as needed, to support customer engagements across the Americas region.

Preferred Qualifications

• Experience working with sustainability, ESG, supply chain, or environmental software platforms.
• Familiarity with enterprise SaaS deployment models, APIs, data integration, and customer success tools (e.g., Gainsight, Salesforce, ChurnZero).
• Background supporting customers in industries such as manufacturing, retail, consumer goods, apparel, or food and beverage — sectors with complex supply chains.
• Experience working in a remote-first, distributed team environment.
• Multilingual capabilities (Spanish or Portuguese) are a strong plus for supporting customers across the Americas.

Skills & Competencies for Success

To excel in this role at arenaflex, you will bring a blend of strategic thinking, operational rigor, and interpersonal excellence. You are commercially savvy, able to connect customer success to revenue impact. You are an empathetic listener who can translate customer needs into actionable plans. You are data-driven, using metrics like Net Revenue Retention, NPS, Product Adoption Scores, and Customer Health Indices to guide your strategy. You are resilient, adaptable, and energized by the challenge of helping customers navigate the rapidly evolving sustainability landscape. Above all, you lead with integrity, curiosity, and an unwavering commitment to customer outcomes.

Career Growth & Learning Opportunities

At arenaflex, we believe in investing deeply in our people. As a Senior Customer Success Manager – Regional Lead, you will have direct exposure to executive leadership, opportunities to shape regional strategy, and a clear pathway to senior leadership roles within Customer Success, Sales, or Operations. We offer robust professional development support, including conference attendance, certifications, mentorship programs, and internal mobility pathways that empower you to grow your career on your terms. You will work alongside some of the brightest minds in sustainability and SaaS, learning from peers who are passionate about making a measurable impact on the planet and on customer success.

Work Environment & Company Culture at arenaflex

arenaflex is a purpose-driven, remote-first company that values autonomy, accountability, and authentic connection. Our culture is built on a foundation of teamwork, quality, growth, drive to action, and excellence. We celebrate diverse perspectives, foster inclusive collaboration, and empower every team member to do the best work of their career. We believe that sustainability starts from within, and we strive to model the same principles of transparency, continuous improvement, and long-term thinking that we deliver to our customers. Whether you are collaborating across time zones, attending a virtual all-hands, or engaging in our annual company retreat, you will experience a culture that genuinely cares about your well-being, growth, and sense of belonging.

Compensation, Perks & Benefits

arenaflex offers a comprehensive, competitive compensation and benefits package designed to support you and your family, including:

• Comprehensive Health Coverage: 90% of employee premiums and 75% of spouse/dependent premiums covered by arenaflex.
• Retirement Savings: Company-sponsored 401(k) plan with up to a 4% company match.
• Equity Participation: Incentive stock options that align your success with the long-term growth of arenaflex.
• Parental Leave: 100% paid parental leave to support growing families.
• Unlimited Paid Time Off: Generous, flexible PTO policy that encourages rest, recharge, and personal well-being.
• Holidays: 13 paid company holidays annually, plus designated floating holidays for cultural and personal observance.
• Remote-First Flexibility: Work from anywhere in the Americas with the tools, stipends, and support you need to thrive.
• Learning & Development: Annual professional development budget, mentorship, and access to industry-leading conferences and certifications.

Apply Today and Shape the Future of Sustainable Business

If you are a seasoned customer success leader ready to make a meaningful impact, we invite you to bring your expertise, energy, and passion to arenaflex. In this role, you will not only help enterprise customers unlock the full potential of sustainability technology — you will help shape the future of how organizations worldwide approach environmental and social responsibility. You will lead a high-performing regional team, partner with global leaders, and contribute to a mission that truly matters. We are looking for curious, driven, customer-obsessed professionals who want to grow their careers while making a difference. If that sounds like you, we would love to hear from you. Apply today and join arenaflex in building a more sustainable, transparent, and equitable future — one customer success story at a time.