Office Triage Nurse (w/ Remote Option)- (Full Time)
About the position The Triage RN is responsible for assessing patient needs over the phone, providing medical advice, and directing patients to appropriate care based on their symptoms. This role involves critical thinking, excellent communication skills, and a compassionate approach to patient care. ABOUT NORTH COUNTRY HEALTHCARE (NCH): North Country Healthcare is a non-profit affiliation of four medical facilities, Androscoggin Valley Hospital, North Country Home Health & Hospice Agency, Upper Connecticut Valley Hospital, and Weeks Medical Center, located in the White Mountains Region of New Hampshire. NCH includes numerous physicians and medical providers at multiple locations. This leading comprehensive healthcare network which employs hundreds of highly-trained individuals delivers integrated patient care through three community hospitals, specialty clinics, and home health and hospice services. NCH remains committed to the health and well-being of the communities we serve. North Country Healthcare is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to the Human Resources department at the affiliate to which you are applying. Please Note: All new hires are required to attend a mandatory three-day orientation at Weeks Medical Center in Lancaster, NH. This orientation provides essential training, compliance information, and an introduction to our organizational culture to ensure a smooth and successful transition into your role. Attendance on all three days is required for onboarding completion. Additionally, if Weeks Medical Center is not your designated home base, you will be eligible for travel reimbursement in accordance with our standard travel policy.
Responsibilities
- Assess and prioritize patients' health concerns through phone consults.
- Provide medical advice and education to patients based on clinical guidelines.
- Direct patients to appropriate care settings, such as urgent care or emergency services.
- Document patient interactions and treatment plans in electronic medical records.
- Collaborate with healthcare providers to ensure continuity of care.
- Manage follow-up calls to evaluate patient outcomes and adherence to treatment.
- Maintain up-to-date knowledge of clinical guidelines and protocols.
- Handle emergency situations by initiating appropriate interventions.
- Educate patients on symptom management and preventive care.
- Facilitate prescription refills and manage medication inquiries.
- Identify high-risk patients and expedite care needs accordingly.
- Participate in quality improvement initiatives to enhance patient care.
- Provide support and guidance to less experienced nursing staff.
- Ensure compliance with healthcare regulations and patient confidentiality.
- Engage in ongoing professional development and education.
Requirements
- Bachelor of Science in Nursing (BSN) preferred; Associate Degree in Nursing (ADN) considered.
- ACLS (Advanced Cardiovascular Life Support) certification preferred.
- Current RN license in the state.
- Association accredited course in Basic Life Support (BLS) (for clinical staff), or Heartsaver CPR AED (for nonclinical staff), and renewal on a regular basis, with up to a three-month grace period after the expiration date.
- Strong communication and interpersonal skills.
- Ability to work independently and make informed decisions.
- Proficiency in electronic medical record systems.
- Excellent organizational and multitasking abilities.
- Minimum of 2 years of clinical nursing experience, preferably in emergency or ambulatory care settings.
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