Multilingual Customer Support Representative – German, English & Russian Speaker (Remote, Worldwide)

About arenaflex

arenaflex stands at the forefront of the global mobile gaming industry, recognized as one of the most successful and innovative game development companies in the world. With our games installed on devices over 2.3 billion times — a number that equals roughly one-third of the planet's population — and with more than 30 million people playing our titles every single day, we have built a community of passionate players spanning every continent. Our portfolio consistently ranks in the top three mobile game developers worldwide by revenue, and we proudly hold the number one position among all mobile applications in the EMEA region. This extraordinary reach is matched by an equally extraordinary commitment to the people behind the games: our players, our partners, and our team. At arenaflex, we believe that exceptional customer support is the bridge between great games and unforgettable player experiences. We are now looking for a talented, multilingual professional to join our growing global support team and help us deliver world-class service to millions of players around the globe.

The Opportunity

We are currently seeking a dynamic, articulate, and customer-obsessed Multilingual Customer Support Representative fluent in German, English, and Russian to join our international player support team. This is a fully remote position open to candidates worldwide, offering you the chance to work from wherever you thrive best while supporting players of some of the most beloved free-to-play mobile games in the world. Whether you are assisting a player in Berlin, Moscow, Vienna, or Zurich, your role will be central to ensuring that every interaction with arenaflex is positive, helpful, and memorable. If you love technology, enjoy mobile gaming, and take pride in solving problems for others, this role is built for you.

What You Will Do

As a Customer Support Representative at arenaflex, you will be the trusted expert our players turn to when they need help. Your responsibilities will span the full spectrum of player support, technical troubleshooting, and cross-functional collaboration.

• Be the go-to expert for technical support across our free-to-play mobile games, helping players navigate a wide range of platforms including iOS, Android, and various tablet devices. You will manage incoming player tickets, investigate issues, and coordinate with support engineers to deliver timely and accurate solutions.
• Engage with a global player base, offering clear, friendly, and effective technical advice and assistance in German, English, and Russian. Your communication will be tailored to users of all technical backgrounds, from first-time smartphone owners to seasoned gamers.
• Identify, prioritize, and resolve issues swiftly, working hand-in-hand with diverse internal teams such as production, quality assurance, game design, programming, legal, and marketing. Your ability to collaborate across departments will ensure that player concerns are addressed at every level and that feedback flows back into product improvements.
• Apply your research and analytical skills to investigate recurring issues, develop knowledge base articles, suggest process enhancements, and contribute to the continuous improvement of our support services and player experience.
• Maintain high standards of empathy and professionalism in every interaction, understanding that behind every ticket is a real person who has chosen to spend their leisure time enjoying a game made by arenaflex.
• Document player feedback and trends, sharing insights that help shape future game updates, features, and community initiatives.

What We Are Looking For

To thrive in this role, you will bring a blend of linguistic talent, technical curiosity, and a genuine passion for helping others. Below is what we consider essential, as well as what would make you stand out even more.

Essential Qualifications

• Excellent communication skills in English, both verbal and written, with the ability to explain complex topics clearly and concisely.
• Excellent communication skills in German, both verbal and written, with a strong grasp of grammar, tone, and cultural nuance.
• Excellent communication skills in Russian, both verbal and written, allowing you to support a large and engaged player community.
• A natural ability to grasp technical concepts quickly and translate them into user-friendly language for players with varying levels of technical expertise.
• A customer-first mindset, with patience, empathy, and a solutions-oriented attitude.
• Self-discipline and comfort working remotely, with the ability to manage your time effectively in a distributed team environment.

Preferred Qualifications

• Previous experience in customer support, ideally in tech, gaming, or a related digital industry.
• Personal experience playing mobile games, particularly free-to-play titles, which helps you understand the player perspective.
• Experience with ticketing systems and CRM platforms such as Zendesk, Salesforce, Freshdesk, or similar tools.
• Understanding of mobile operating systems (iOS and Android) and common troubleshooting steps for app-based products.
• A background or interest in one or more of the languages and cultures of the regions you will be supporting, allowing you to engage authentically with diverse player communities.

Skills and Competencies for Success

Beyond language proficiency, success in this role requires a combination of soft skills, analytical thinking, and a collaborative spirit. We are looking for candidates who demonstrate:

• Active listening and the ability to read between the lines to understand the real issue behind a player request.
• Problem-solving under pressure, especially when dealing with high ticket volumes or time-sensitive issues.
• Adaptability and resilience, as the gaming industry evolves rapidly and so do the needs of our players.
• Attention to detail, ensuring that every response is accurate, complete, and reflects the voice of arenaflex.
• Cross-cultural communication skills, allowing you to interact respectfully and effectively with players from a wide variety of backgrounds.
• Teamwork and a willingness to share knowledge, contributing to a supportive team culture where everyone learns from one another.

Career Growth and Learning Opportunities

At arenaflex, we believe that great support professionals are the future leaders of our company. When you join our team, you gain access to a wealth of opportunities designed to help you grow both personally and professionally.

• Professional development and education support: We reimburse participation in relevant conferences, workshops, and courses, and we regularly run internal bootcamps to help you sharpen your skills in customer service, communication, and emerging technologies.
• Discounted English language courses to support continuous language improvement.
• Clear career pathways within the support organization, with opportunities to specialize in areas such as quality assurance, community management, team leadership, or product analysis.
• Mentorship and knowledge-sharing from experienced colleagues across our global offices.

Our Culture and Work Environment

arenaflex is more than a workplace — it is a community of passionate creators, problem-solvers, and game lovers. We take pride in fostering an environment where every team member feels valued, supported, and empowered to do their best work.

• Remote-first flexibility: Work from home or from one of our modern offices in Armenia, Georgia, Kazakhstan, or Montenegro, depending on your preference and location.
• Generous paid vacation and sick leave: We believe rest is essential for creativity and well-being. In special circumstances, additional days off can be requested.
• Global events and team gatherings: Every year, we host hundreds of events around the world, including contests, sports challenges, parties, hackathons, and offline team events that bring our distributed workforce together.
• Charity and community involvement: We launch charitable projects and support employee-led initiatives through our internal grant competition, giving you the chance to make a positive impact beyond the workplace.

Compensation, Perks, and Benefits

We believe in taking care of our team the same way we take care of our players. arenaflex offers a comprehensive benefits package designed to support your health, happiness, and long-term well-being.

• Healthcare coverage: We reimburse online sessions with a psychologist and provide healthcare for you and your children, including dental insurance and coverage for COVID-19 treatment.
• Work-life balance: A generous vacation policy, paid sick leave, and additional discretionary time off when you need it most.
• Fitness and wellness support: We encourage a healthy lifestyle and offer reimbursement for gym memberships or fitness app subscriptions.
• Entertainment and merchandise: Enjoy exclusive arenaflex merchandise, giveaways, and access to exciting internal events throughout the year.
• Professional development budget: Dedicated resources for conferences, courses, and learning opportunities relevant to your role and career aspirations.

Work Format

This is a remote position open to candidates worldwide. You may also choose to work from one of our company offices in Armenia, Georgia, Kazakhstan, or Montenegro if you prefer a collaborative in-person environment. We are looking for candidates with approximately one to five or more years of relevant experience, though we welcome applications from talented individuals at various stages of their careers.

How to Apply

If you are a trilingual communicator with a passion for technology, mobile gaming, and delivering exceptional player experiences, we would love to hear from you. Joining arenaflex means becoming part of a global team that values curiosity, collaboration, and care. You will work on games enjoyed by hundreds of millions of people, supported by colleagues who are as passionate about player satisfaction as you are. Take the next step in your career and apply today — your future at arenaflex starts here.