Enterprise Customer Engineer – Data Analytics Cloud Solutions Architect (North America)

Enterprise Customer Engineer – Data Analytics Cloud Solutions Architect (North America)

Are you passionate about helping enterprises unlock the transformative power of data through cloud-native architecture? Do you thrive at the intersection of technical depth, customer empathy, and strategic storytelling? arenaflex, a leader in next-generation cloud solutions, is searching for an experienced Enterprise Customer Engineer specializing in Data Analytics to join our North America Technical Team. This is a high-impact, customer-facing role designed for a seasoned technologist who can translate complex data challenges into elegant, scalable cloud architectures for some of the most influential organizations in the world.

At arenaflex, we believe data is the most valuable strategic asset of the modern enterprise. Our mission is to empower organizations to harness, govern, and activate their data through innovative cloud platforms that combine cutting-edge technology with real-world practicality. As a trusted partner to customers across more than 200 industries, arenaflex delivers enterprise-grade solutions that accelerate digital transformation, fuel sustainable growth, and solve mission-critical business problems. Joining our team means becoming part of a diverse, inclusive, and intellectually curious community of engineers, strategists, and innovators who are reshaping how the world works with data.

About the Role

As an Enterprise Customer Engineer focused on Data Analytics at arenaflex, you will serve as a subject matter expert and trusted technical advisor to our enterprise customers throughout the entire sales and adoption lifecycle. You will partner closely with our technical sales teams to differentiate arenaflex's cloud data platform, architect innovative solutions, lead proofs of concept, and remove technical barriers that stand in the way of customer success. You will engage directly with prospective and existing customers as well as strategic partners, helping them understand the power, flexibility, and scalability of arenaflex's data analytics offerings.

This role requires a unique blend of technical depth in data engineering, cloud architecture, and distributed systems, combined with the communication skills and executive presence needed to influence C-suite stakeholders. You will work on a variety of initiatives ranging from initial discovery workshops to deep architectural design sessions, from hands-on proof-of-concept execution to long-term strategic account growth. You will be the voice of the customer inside arenaflex, providing feedback that shapes the future of our products and services.

Key Responsibilities

• Customer Partnership and Opportunity Development: Collaborate with sales and account teams across North America to identify, qualify, and develop business opportunities centered on data analytics workloads. Understand customer objections at both business and technical levels, and design strategies to resolve blockers related to the full data lifecycle.
• Technical Advocacy and Relationship Building: Share deep data analytics expertise to support the long-term technical relationship with customers, including product and solution briefings, proof-of-concept execution, bid response support, and strategic advocacy within customer organizations.
• Requirements Gathering and Architecture Design: Lead full technical discovery sessions with customers to identify business and technical requirements. Architect scalable, secure, and cost-effective client solutions that align with those requirements and leverage the full breadth of arenaflex's data analytics platform.
• Compelling Solution Messaging: Prepare and deliver persuasive sales messaging that highlights the arenaflex value proposition. Use a range of techniques including whiteboarding, presentations, product demonstrations, whitepapers, and detailed RFI responses to communicate complex technical concepts with clarity and impact.
• Product Collaboration and Roadmap Influence: Interlock closely with arenaflex Product Management teams to influence the product roadmap through thought leadership, customer feedback synthesis, and triage of migration blockers. Act as the voice of the customer to ensure product evolution aligns with real-world enterprise needs.
• Cross-Functional Collaboration: Work alongside solution architects, engineering teams, customer success managers, and partner organizations to deliver cohesive customer experiences that drive adoption, expansion, and long-term loyalty.
• Thought Leadership: Represent arenaflex at industry events, conferences, customer forums, and technical workshops as a recognized authority on cloud data analytics, data warehousing, and modern data architecture patterns.

Minimum Qualifications

• Bachelor's degree in Computer Science, Engineering, Mathematics, or a related technical field, or equivalent practical experience.
• Six or more years of experience working with cloud-native architecture in customer-facing or technical support roles.
• Demonstrated experience engaging with and presenting to technical stakeholders as well as executive leaders, including C-level audiences.
• Hands-on experience with big data technologies and concepts, including analytics warehousing, data processing, data transformation, data governance, data migrations, ETL and ELT pipelines, SQL and NoSQL databases, performance and scalability optimization, and batch versus streaming architectures.

Preferred Qualifications

• Experience in technical sales, pre-sales engineering, or consulting roles focused on cloud computing, data analytics, or big data platforms.
• Deep experience with architecture design, implementation, performance tuning, schema design, and query optimization of scalable and distributed systems.
• Strong understanding of the broader cloud computing ecosystem, including infrastructure, storage, platforms, and data services, as well as cloud market dynamics and customer buying behavior.
• Experience developing data warehouses, data lakes, batch and real-time event processing systems, streaming architectures, ETL/ELT pipelines, data migrations, data visualization tools, and data governance frameworks on cloud-native platforms.
• Ability to deeply understand customer requirements, decompose complex business problems, and design robust technical architectures that address both immediate needs and long-term strategic goals.
• Excellent communication, storytelling, and presentation skills with the ability to translate technical depth into business value.
• Self-starter mentality with the ability to thrive in a fast-paced, ambiguous, and customer-driven environment.

Skills and Competencies for Success

Success in this role requires a rare combination of technical excellence, customer obsession, and strategic thinking. You should be equally comfortable designing a multi-petabyte data lake architecture as you are delivering an executive-level presentation on cloud data strategy. You will be expected to demonstrate thought leadership in modern data architecture patterns, including data mesh, data fabric, lakehouse architectures, and real-time analytics. A strong foundation in distributed systems, performance engineering, and data governance will set you apart, as will the ability to build trusted relationships with technical and business stakeholders alike.

Beyond technical skills, we are looking for individuals who embody arenaflex's core values of customer focus, intellectual humility, collaboration, and continuous learning. The ideal candidate is curious by nature, energized by complex challenges, and committed to helping customers succeed in their data transformation journeys.

Career Growth and Learning Opportunities

At arenaflex, we believe that our people are our greatest competitive advantage. As an Enterprise Customer Engineer, you will have access to a rich ecosystem of learning and development resources, including certification programs, technical training, mentorship opportunities, and cross-functional projects that expand your skills and visibility across the organization. Whether you aspire to deepen your technical expertise, move into leadership, or transition into product management or strategic architecture, arenaflex provides the runway, support, and culture to help you achieve your career ambitions.

You will work alongside some of the brightest minds in cloud computing and data analytics, learn from senior technical leaders, and have the opportunity to contribute to open-source projects, industry standards, and thought leadership initiatives that shape the future of the field.

Work Environment and Company Culture

arenaflex is proud to foster a workplace built on respect, inclusion, and equal opportunity. We believe that diverse teams build better products and serve customers more effectively. Our hybrid work model offers flexibility while preserving the collaboration, creativity, and spontaneous innovation that come from in-person connection. Depending on your location and preference, you may work from one of our in-office hubs or remotely from anywhere in the United States.

Our in-office locations include Reston, VA; Atlanta, GA; Austin, TX; Boulder, CO; Cambridge, MA; and Miami, FL. Remote candidates based in the United States are also encouraged to apply. We are committed to providing the tools, resources, and inclusive culture that enable every team member to do their best work and thrive personally as well as professionally.

Our culture is defined by curiosity, collaboration, and a relentless focus on customer success. We celebrate intellectual humility, embrace diverse perspectives, and treat each other with empathy and respect. We are an equal opportunity employer and make employment decisions based on qualifications, merit, and business needs, without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other characteristic protected by law.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package designed to attract and retain top talent. For this full-time position based in the United States, the base salary range is $159,000 to $239,000, depending on role, level, and location. In addition to base salary, this role is eligible for performance-based bonus, equity awards, and a comprehensive benefits package that supports your health, financial wellness, and personal growth.

Our benefits typically include comprehensive medical, dental, and vision coverage; retirement savings plans with company contributions; generous paid time off and parental leave; learning and development stipends; wellness programs; and flexible work arrangements. We are committed to transparency around compensation and will share specific details about your location-based range during the hiring process. Bonus, equity, and benefits are described in addition to the base salary range noted above.

If you require any accommodations during the application or interview process, please let us know and we will work with you to ensure a smooth and accessible experience.

Application Deadline and Next Steps

The application window for this opportunity will remain open until at least October 1, 2024. The posting will remain available based on business needs, which may extend the window before or after the specified date. We encourage interested candidates to apply early to ensure full consideration.

Join arenaflex and Help Shape the Future of Data

If you are a customer-obsessed technologist with deep expertise in data analytics, cloud architecture, and enterprise solution design, we invite you to bring your talents to arenaflex. This is more than a job — it is an opportunity to make a measurable impact on how the world's leading organizations harness the power of their data. You will work on challenging problems, partner with inspiring colleagues, and grow your career at one of the most innovative cloud companies in the industry.

Take the next step in your career and apply today. We look forward to learning more about you, your experience, and the unique perspective you will bring to the arenaflex team.