Part‑Time Remote After‑Hours Customer Service Specialist – Healthcare Support (St. Louis Area)

Why Join arenaflex?

arenaflex is a leading, physician‑led, multi‑specialty health organization that serves more than 600 doctors and advanced practice providers across the Midwest. Since 1994, we have been dedicated to delivering extraordinary care in over 145 locations, spanning the greater St. Louis region, mid‑Missouri, and southern Illinois. Our clinicians are nationally recognized for outstanding patient satisfaction, high‑quality clinical outcomes, and a deep commitment to community health.

As a remote member of our After‑Hours Customer Service Team, you will become an essential part of a compassionate, technology‑driven environment that puts patients first—anytime, anywhere. If you thrive in fast‑paced, high‑volume call centers, love solving problems, and want to make a tangible difference in people’s lives, arenaflex offers the platform, training, and support you need to excel.

Position Overview

The Part‑Time Remote After‑Hours Customer Service Specialist is the first point of contact for patients, providers, and external partners calling into arenaflex’s Access Center. Working a flexible schedule that includes evenings, weekends, and holiday rotations, you will handle a broad spectrum of inquiries—from appointment scheduling and medication refills to insurance verification and clinical information requests—while maintaining strict compliance with HIPAA and arenaflex’s quality standards.

Key Responsibilities

• Answer a high volume of inbound calls (average 80‑100 per shift) from patients, physicians, and external facilities, providing accurate, courteous, and timely assistance.
• Navigate arenaflex’s electronic health record (EHR) system to retrieve, validate, and document patient demographic, clinical, and financial information.
• Schedule patient visits according to complex provider preferences, ensuring proper insurance eligibility checks and pre‑certifications are completed.
• Facilitate medication refill requests, symptom‑based care guidance, and the delivery of medical forms or test results, escalating to clinical staff when necessary.
• Maintain a 90 %+ accuracy rate on data entry while meeting performance metrics such as average speed of answer, abandoned call rate, and average handling time.
• Communicate directly with physicians during after‑hours periods to relay critical clinical information, ensuring continuity of care.
• Uphold patient privacy and security in accordance with HIPAA regulations and arenaflex’s internal policies.
• Participate in holiday rotation schedules, providing coverage on designated evenings and weekends to guarantee uninterrupted patient support.
• Complete a typing test (minimum 35 wpm with 90 % accuracy) and demonstrate proficiency with multi‑tasking tools, job aids, and knowledge bases.

Minimum Requirements

• Education: High School Diploma or GED equivalent.
• Experience: 2–5 years of recent healthcare or customer service experience, preferably in a call‑center or remote environment.
• Geographic Requirement: Must reside within a one‑hour drive of St. Louis, Missouri, to meet occasional on‑site training or compliance needs.
• Technical Skills: Ability to type at least 35 words per minute with 90 % accuracy; comfortable using EHR platforms, patient portals, and standard office software.
• Personal Attributes: Strong critical‑thinking abilities, excellent verbal communication, empathy, and the capacity to remain alert and safe in a high‑stress, after‑hours setting.

Preferred Qualifications

• Prior experience with arenaflex’s EHR or similar healthcare information systems.
• Knowledge of insurance verification processes, pre‑certification requirements, and medical billing basics.
• Familiarity with patient portal tools such as MyChart or comparable platforms.
• Demonstrated ability to work independently while maintaining a collaborative spirit with clinical teams.

Core Skills & Competencies

• Communication: Clear, compassionate, and professional phone etiquette; ability to translate medical terminology into layperson language.
• Problem Solving: Rapid identification of caller needs, efficient navigation of complex information, and decisive escalation when required.
• Attention to Detail: Precise data entry, accurate documentation, and strict adherence to privacy standards.
• Time Management: Ability to juggle multiple tasks, prioritize calls, and meet performance targets without sacrificing quality.
• Technology Proficiency: Comfortable with remote desktop tools, virtual private networks (VPN), and real‑time chat or ticketing systems.
• Team Orientation: Willingness to share knowledge, support peers during peak periods, and contribute to continuous improvement initiatives.

Career Growth & Development

arenaflex invests heavily in employee development. As a Remote After‑Hours Customer Service Specialist, you will have access to:

• Structured onboarding and ongoing training through the arenaflex Institute for Learning and Development.
• Opportunities to cross‑train in other clinical support roles, such as appointment coordination, insurance verification, and patient outreach.
• Mentorship programs that connect you with senior healthcare administrators and seasoned clinicians.
• Tuition assistance for further education in health administration, medical coding, or related fields.
• Clear pathways to full‑time positions, supervisory roles, or specialized support functions within arenaflex’s expansive network.

Compensation, Perks & Benefits

While exact salary details will be discussed during the interview process, arenaflex offers a competitive hourly rate commensurate with experience, plus a comprehensive benefits package for eligible part‑time employees, including:

• Medical, dental, and vision coverage effective the first day of the month following hire.
• Life insurance, disability insurance (fully paid by arenaflex), and legal services.
• Retirement savings options: a pension plan, 403(b) plan, and a 401(k) with arenaflex matching contributions.
• Flexible Spending Accounts (FSA) for health care and dependent care.
• Paid Time Off that combines vacation, sick days, holidays, and personal time.
• Adoption assistance and employee assistance programs for emotional and financial well‑being.
• Access to a robust employee portal where you can track benefits, schedule training, and connect with colleagues.

Work Environment & Culture

arenaflex fosters a supportive, inclusive, and patient‑centric culture. Even as a remote team member, you will experience:

• A collaborative virtual workspace with regular team huddles, coaching sessions, and performance feedback.
• Recognition programs that celebrate exceptional service, innovative problem‑solving, and community involvement.
• Commitment to diversity, equity, and inclusion, ensuring every voice is heard and valued.
• State‑of‑the‑art technology that empowers you to deliver fast, accurate, and secure patient support.
• Flexibility to balance work with personal commitments, thanks to part‑time scheduling and holiday rotation options.

Application Process

If you are ready to bring your healthcare experience, customer‑service expertise, and passion for helping others to a dynamic, remote role, we encourage you to apply today. Join arenaflex’s After‑Hours Team and become a trusted voice for patients when they need it most.

Apply Now – Start Your Journey with arenaflex!