Customer Success Executive – Senior Strategic Account Growth & Advisory Leader for Insurance Software Solutions

About arenaflex – Pioneering Intelligent Insurance Software

arenaflex International Corporation (NASDAQ and TASE: SPNS) stands at the forefront of intelligent insurance software solutions. With a robust, cloud‑native platform and a customer‑centric partnership model, arenaflex empowers insurers worldwide to future‑proof their operations through AI‑driven automation, advanced analytics, and seamless digital experiences. Serving more than 600 customers across 30+ countries, arenaflex delivers a comprehensive suite of SaaS offerings that span property & casualty, workers’ compensation, life insurance, reinsurance, financial compliance, and decision management. Recognized as a leading partner in the industry and honored as a top‑100 partner by arenaflex, the company is committed to driving transformation, operational excellence, and sustained growth for its clients.

Why This Role Matters

As a Customer Success Executive at arenaflex, you will be the trusted advisor who bridges the gap between cutting‑edge insurance technology and the strategic goals of our clients. Your expertise will guide customers through the full lifecycle of arenaflex’s portfolio, ensuring they extract maximum value, achieve measurable business outcomes, and become enthusiastic advocates for our solutions. This role is pivotal in expanding revenue, deepening relationships, and shaping the future of insurance technology.

Key Responsibilities

• Strategic Account Planning: Lead joint planning sessions with customers to develop detailed account plans that align arenaflex’s solutions with the client’s business priorities, identify high‑impact initiatives, and set clear success metrics.
• Revenue Growth & Upsell: Proactively manage a portfolio of assigned accounts, uncovering new opportunities, positioning additional products or services, and driving multi‑million‑dollar deal closures.
• Cross‑Functional Collaboration: Partner closely with Delivery, Support, Product, Marketing, and Sales teams to ensure seamless execution, high satisfaction scores, and referenceability of arenaflex’s offerings.
• Customer Advocacy: Serve as the voice of the customer within arenaflex, championing their needs, influencing product roadmaps, and ensuring a consistent, value‑added experience.
• Solution Design & Consulting: Leverage deep industry knowledge to recommend process improvements, automation opportunities, and technology enhancements that drive efficiency and profitability for insurers.
• Executive Relationship Management: Build and nurture long‑term relationships with C‑level executives, key stakeholders, and decision‑makers, establishing arenaflex as a strategic partner.
• Performance Monitoring: Track key performance indicators (KPIs) such as Net Promoter Score (NPS), renewal rates, expansion revenue, and product adoption, reporting insights to senior leadership.
• Thought Leadership & Marketing Support: Collaborate with Marketing to showcase customer success stories, participate in press releases, webinars, and industry events, and help position arenaflex as an industry thought leader.
• Travel & On‑Site Engagement: Conduct periodic on‑site visits, workshops, and executive briefings to deepen relationships and accelerate solution adoption.

Essential Qualifications

• Minimum 10 years of relevant experience, with at least 5 years in a dedicated Customer Success Executive or Senior Account Management role within the insurance software sector.
• Proven track record of closing complex, enterprise‑wide software and services deals valued at multi‑million dollars.
• Deep understanding of core insurance software solutions, including property & casualty, workers’ compensation, and life insurance platforms.
• Demonstrated ability to engage and influence C‑level executives, secure references, and build long‑lasting strategic partnerships.
• Exceptional communication skills—both verbal and written—including polished presentation abilities and the capacity to convey technical concepts to non‑technical audiences.
• Strong analytical mindset with the ability to translate customer business challenges into actionable technology solutions.
• Willingness to travel nationally on a regular basis to support client engagements and events.

Preferred Qualifications & Additional Skills

• Experience with SaaS subscription models, renewal management, and subscription‑based revenue forecasting.
• Background in AI, machine learning, or advanced automation technologies applied to insurance processes.
• Familiarity with CRM tools (e.g., Salesforce) and customer success platforms (e.g., Gainsight, Totango).
• Certification in project management (PMP, PRINCE2) or relevant industry credentials.
• Demonstrated ability to lead cross‑functional initiatives and influence product development cycles.

Core Skills & Competencies for Success

• Strategic Thinking: Ability to see the big picture, align technology with business outcomes, and craft long‑term growth plans.
• Relationship Building: Empathy, active listening, and rapport‑building skills that foster trust with senior stakeholders.
• Negotiation & Deal Closure: Skilled in navigating complex contract negotiations, pricing discussions, and closing high‑value agreements.
• Problem Solving: Proactive identification of obstacles and delivery of creative, data‑driven solutions.
• Data‑Driven Decision Making: Comfortable using analytics to measure adoption, ROI, and customer health.
• Adaptability: Thrive in a fast‑changing environment, quickly mastering new product releases and industry trends.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its people. As a Customer Success Executive, you will have access to:

• Executive mentorship programs with senior leadership and industry veterans.
• Continuous learning pathways, including certifications in cloud technologies, AI, and insurance domain expertise.
• Opportunities to transition into senior leadership roles such as Director of Customer Success, VP of Global Accounts, or Product Strategy leadership.
• Participation in global conferences, webinars, and internal innovation labs that keep you at the cutting edge of insurance technology.

Work Environment & Culture at arenaflex

arenaflex champions a diverse, equitable, and inclusive workplace where every voice matters. Our remote‑first model empowers you to work from anywhere while staying connected through collaborative tools, virtual team‑building activities, and regular in‑person meet‑ups. The culture is built on:

• Innovation: A spirit of curiosity that encourages experimentation and continuous improvement.
• Collaboration: Cross‑departmental teamwork that breaks silos and drives shared success.
• Customer‑Centricity: An unwavering focus on delivering value and delight to our clients.
• Integrity & Transparency: Open communication, ethical decision‑making, and accountability at all levels.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package designed to attract and retain top talent, including:

• Base salary commensurate with experience, plus performance‑based bonuses tied to revenue growth and customer satisfaction metrics.
• Equity participation through stock options, aligning your success with the company’s long‑term performance.
• Comprehensive health, dental, and vision coverage, with flexible spending accounts.
• Generous paid time off, parental leave, and holidays to support work‑life balance.
• Professional development stipend, tuition reimbursement, and access to industry certifications.
• Remote work allowance covering home office setup, high‑speed internet, and co‑working space memberships.
• Wellness programs, including virtual fitness classes, mental‑health resources, and employee assistance services.

Commitment to Diversity, Equity & Inclusion

arenaflex is an E‑Verified & Equal Opportunity / Affirmative Action Employer. We celebrate diversity in all its forms and are dedicated to creating an environment where every employee—regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status—can thrive and contribute fully.

How to Apply

If you are a seasoned customer success leader with a passion for insurance technology and a drive to create lasting value for clients, we want to hear from you. Join arenaflex and become part of a global team that is reshaping the future of insurance.

Apply Job!