Dynamic Customer Service & Administrative Assistant – Frontline Support, ERP Data Management, Vendor Relations, and Office Operations at arenaflex

About arenaflex – Shaping Spaces, Securing Futures

At arenaflex, we don’t just make doors; we create pathways that lead to new possibilities. As a global leader in the design, manufacture, and distribution of high‑performance interior and exterior doors, windows, and related building products, arenaflex serves the new‑construction, repair, and remodeling markets across North America, Europe, and beyond. Our mission is to blend beauty, security, and innovation in every product we deliver, and we achieve that by investing in the people who bring our vision to life. If you thrive in a fast‑paced, collaborative environment where every interaction matters, you’ll find a home at arenaflex.

Why This Role Matters

The Customer Service Assistant is the heartbeat of our front‑office operations. You will be the first point of contact for customers, vendors, and internal teams, ensuring that information flows smoothly, records are meticulously maintained, and every interaction reflects arenaflex’s commitment to excellence. Your work will directly support production, finance, and sales, helping the company stay agile, compliant, and customer‑focused.

Key Responsibilities & Duties

• Maintain and update bills of materials (BOM) in the ERP system, ensuring accuracy for production planning.
• Answer inbound calls from customers and vendors with professionalism, empathy, and timely resolution.
• Execute month‑end processing tasks, including reconciliations, journal entries, and reporting.
• Process credits and debits, verify transaction details, and resolve discrepancies.
• Organize and keep vendor files current, including contact information, contracts, and performance records.
• Manage financial record‑keeping: issue receipts, record payments, and support audit readiness.
• Demonstrate excellent communication—showing patience and helpfulness when dealing with internal and external stakeholders.
• Adhere to arenaflex’s safety policies and procedures, promoting a secure workplace.
• Collaborate effectively with Production Supervisors and co‑workers to align operational priorities.
• Uphold a strong work ethic grounded in honesty, integrity, and reliability.
• Perform administrative functions: electronic and physical filing, scanning, copying, and document organization.
• Maintain and update miscellaneous spreadsheets that support office efficiency.
• Enter receiving data into the ERP software, ensuring accurate inventory tracking.
• Monitor office supply stock levels, reorder as needed, and keep the supply room orderly.
• Provide cross‑departmental administrative assistance, stepping in wherever the need arises.
• Undertake additional general duties as directed by management, contributing to continuous improvement initiatives.

Essential Knowledge, Skills, & Abilities

• Ability to read and interpret basic verbal and written instructions, drawings, blueprints, and specifications.
• Willingness to receive frequent training, supervision, and guidance from senior staff.
• Exceptional communication skills, capable of interacting tactfully with personnel at all organizational levels.
• Team‑oriented mindset with a collaborative approach to problem‑solving.
• Self‑motivation and a strong desire to learn new processes, tools, and industry practices.
• Comfort working in a manufacturing environment that moves quickly and demands adaptability.
• Reliable transportation, punctuality, and dependability for each assigned shift.
• Flexibility to work overtime when production demands require it.
• Ability to pass a pre‑employment physical examination and drug screening.

Education, Experience, & Technical Proficiency

• High School Diploma required; an Associate’s degree is preferred.
• At least one (1) year of experience as an Administrative Assistant or in a similar support role.
• Proficiency with Microsoft Office Suite, especially advanced Excel functions (pivot tables, VLOOKUP, macros).
• Experience with SharePoint and Salesforce is a plus, demonstrating familiarity with cloud‑based collaboration tools.
• Strong organizational abilities and meticulous attention to detail.
• Demonstrated problem‑solving skills, with a track record of identifying and addressing process gaps.
• Previous exposure to manufacturing or warehouse environments, understanding of inventory flow and production cycles.
• Excellent customer service aptitude, capable of handling stressful situations with composure.

Core Competencies for Success

• Communication: Clear, concise, and courteous verbal and written interaction.
• Analytical Thinking: Ability to interpret data, spot inconsistencies, and propose corrective actions.
• Time Management: Prioritize tasks effectively to meet deadlines in a dynamic setting.
• Technology Savvy: Quick learner of ERP systems, CRM platforms, and office software.
• Customer‑Centric Mindset: Anticipate needs, resolve issues, and exceed expectations.
• Integrity & Ethics: Uphold arenaflex’s values of honesty, transparency, and respect.

Career Growth & Learning Opportunities

arenaflex believes that investing in people fuels innovation. As a Customer Service Assistant, you will have access to:

• Structured onboarding and continuous training programs that deepen your ERP, finance, and supply‑chain knowledge.
• Mentorship from seasoned professionals in operations, finance, and customer experience.
• Opportunities to cross‑train in related departments such as procurement, logistics, and sales support.
• Clear career pathways toward senior administrative, analyst, or supervisory roles within the organization.
• Support for certifications (e.g., Microsoft Office Specialist, Lean Six Sigma Yellow Belt) that enhance your skill set.

Work Environment & Culture at arenaflex

Our workplaces blend safety, collaboration, and a sense of purpose. You’ll find:

• A modern office equipped with ergonomic workstations, collaborative spaces, and reliable technology.
• A culture that celebrates diversity, inclusion, and the unique perspectives each associate brings.
• Regular team‑building events, recognition programs, and community outreach initiatives.
• Commitment to work‑life balance, with flexible scheduling where operational needs allow.
• Transparent communication from leadership, fostering an environment where ideas are heard and acted upon.

Compensation, Perks, & Benefits

arenaflex offers a competitive total rewards package designed to attract and retain top talent. While specifics may vary by region, you can expect:

• Market‑aligned base salary with performance‑based incentives.
• Comprehensive medical, dental, and vision coverage for you and eligible dependents.
• Generous paid time off, holidays, and parental leave policies.
• Retirement savings plans with company matching contributions.
• Employee assistance programs, wellness initiatives, and fitness‑center discounts.
• Discounts on arenaflex products, allowing you to experience the quality you help deliver.
• Continuous learning budget for courses, conferences, and professional development.

How to Apply

If you are ready to become a pivotal part of arenaflex’s customer‑focused team, we invite you to submit your application today. Showcase your enthusiasm, highlight relevant experience, and let us know why you’re the perfect fit for this role.

Apply Now – Join arenaflex and Open New Doors!

Equal Opportunity Employer

arenaflex is committed to creating an inclusive workplace where every associate is valued. We are an equal employment opportunity employer and do not tolerate discrimination, harassment, or retaliation based on any protected characteristic. We welcome applicants of all backgrounds to bring their unique talents to our growing family.