Remote Premier Service Consultant – Inbound Sales, Customer Care & Technology Solutions (Work From Home)

About arenaflex

arenaflex is a customer-obsessed communications and technology leader that connects people to what matters most. From high-speed internet and next-generation wireless networks to connected devices and digital entertainment services, arenaflex serves millions of residential and business customers across the United States. Our brand is built on the belief that every customer interaction is an opportunity to create a meaningful connection, solve a real problem, and introduce technology that improves lives.

As a remote-first employer, arenaflex has built a thriving virtual workforce that delivers best-in-class service from home offices spanning Illinois, Indiana, Minnesota, South Dakota, and Wisconsin. We equip our team members with cutting-edge tools, paid training, and a supportive culture that rewards initiative, celebrates achievement, and invests in long-term career growth. When you join arenaflex, you don't just take a job — you launch a career with one of the most recognized names in telecommunications.

Position Overview

We are hiring a Remote Premier Service Consultant – Inbound Sales, Customer Care & Technology Solutions to join our Work From Home (WFH) contact center team. In this dual-role sales and service position, you will be the frontline voice of arenaflex, guiding prospective and existing customers through every stage of their journey. Whether you're helping a family set up fiber internet in their new home, walking a small business owner through a plan upgrade, or troubleshooting a connectivity issue, you'll combine consultative selling with empathetic customer support to deliver exceptional experiences and meet monthly performance goals.

This is a full-time, 40-hour-per-week role with a set schedule that may include days, evenings, weekends, and holidays. Occasional overtime may be required based on business needs. To qualify, you must currently reside in Illinois, Indiana, Minnesota, South Dakota, or Wisconsin and have a dedicated, quiet home workspace that meets arenaflex's remote work standards.

How You'll Make an Impact

As a Premier Service Consultant at arenaflex, you will specialize in customer acquisition, retention, and service optimization. Your consultative approach will help customers feel heard, understood, and confident in the technology choices they make. You'll be entrusted to:

• Handle inbound calls, chats, emails, and other customer interactions in a fast-paced, high-volume environment.
• Identify upsell and cross-sell opportunities that genuinely match customer needs with the right technology, services, and offers.
• Process new service requests, including voice, internet, wireless, and connected device activations.
• Address existing customer needs such as billing inquiries, payment processing, plan changes, upgrades, and technical troubleshooting.
• Provide effective, timely resolutions for a broad range of service, billing, and network-related issues.
• Deliver personalized recommendations that drive satisfaction, loyalty, and long-term customer value.
• Meet or exceed daily and monthly sales goals while maintaining a customer-first mindset.
• Cross-train across multiple service queues, including collections, retention, sales coordination, billing adjustments, and advanced technical support.

What Your Day-to-Day Will Look Like

Your shifts will be structured to ensure full coverage and adequate break time while keeping you engaged and supported throughout the day. A typical day might include:

• Opening your secure remote workspace — logging into arenaflex's proprietary CRM, contact center platform, and sales enablement tools.
• Taking inbound customer contacts — answering questions about bills, rate plans, device features, service availability, and promotions.
• Diagnosing and resolving issues — using multiple internal systems to troubleshoot internet, voice, and data service concerns, and escalating to Tier 3 support when necessary.
• Identifying sales opportunities — recommending plan upgrades, accessory purchases, bundle options, and new product launches that align with the customer's usage patterns.
• Documenting every interaction — maintaining accurate customer records, notes, and follow-up commitments.
• Participating in coaching and development sessions — reviewing performance dashboards, practicing new sales techniques, and staying current on product knowledge.
• Collaborating virtually — engaging with team leads, peer consultants, and support specialists through chat, video, and digital collaboration tools.

What You Can Look Forward To

At arenaflex, we believe great customer experiences start with great employee experiences. From day one, you'll receive paid training and ongoing learning resources to help you succeed as a Premier Service Consultant, including:

• Comprehensive onboarding covering arenaflex's full product portfolio, sales methodologies, customer service standards, and compliance protocols.
• Continuous coaching and feedback from team leaders and quality assurance specialists.
• Access to e-learning platforms, certification programs, and tuition reimbursement for approved degree and certificate programs.
• Clear career pathways into roles such as Senior Consultant, Team Lead, Quality Analyst, Workforce Management Specialist, and beyond.

Compensation, Perks, and Benefits

arenaflex is proud to offer a compensation and benefits package designed to support your financial, physical, and emotional well-being:

• Starting hourly wage: $16.40/hour and up, depending on geography, experience, expertise, and education/training.
• Commission opportunities: Up to $3,000 in monthly commissions when sales goals are met.
• Medical, dental, and vision coverage with multiple plan options.
• 401(k) retirement plan with company match opportunities.
• Tuition reimbursement program for approved educational pursuits.
• Generous paid time off: At least 23 vacation days per year (based on date of hire), plus 9 company-designated holidays.
• Paid parental leave for bonding with a new child.
• Additional sick leave beyond state and local requirements (where unprotected leave is offered).
• Adoption reimbursement for eligible employees building their families.
• Short-term and long-term disability benefits.
• Life and accidental death insurance at no extra cost to you.
• Supplemental benefit programs including critical illness, accident, hospital indemnity, and group legal coverage.
• Employee Assistance Programs (EAP) for confidential counseling and support.
• Extensive wellness programs covering mental, physical, and financial health.
• Employee discounts up to 50% off eligible arenaflex mobility plans, accessories, internet, fiber (where available), and phone services.

What We're Looking For

Experience

• Previous call center, customer service, retail sales, or inbound sales experience is strongly preferred.
• A demonstrated ability to meet or exceed performance goals in a metrics-driven environment.
• Comfort using multiple computer systems, CRM platforms, and digital communication tools simultaneously.

Skills and Competencies

• Excellent verbal and written communication skills.
• Active listening skills and a genuine desire to help people.
• Strong problem-solving and critical-thinking abilities.
• Resilience and composure when handling challenging customer situations.
• Sales acumen with the ability to identify opportunities without being pushy.
• Adaptability and willingness to learn new products, systems, and processes.
• Self-discipline and accountability to thrive in a remote work environment.

Availability

• Flexibility to work any shift during hours of operation, including days, evenings, weekends, and holidays.
• Willingness to work occasional overtime as business needs dictate.

Work From Home Requirements

To succeed in this remote role, you will need:

• Residency in Illinois, Indiana, Minnesota, South Dakota, or Wisconsin.
• Verified high-speed internet service that is secure, reliable, and dedicated to supporting business operations.
• A dedicated home workspace including a desk, chair, electrical outlet, and direct LAN connection.
• Compliance with arenaflex's WFH standards covering technical security, physical setup, noise levels, and a Clean Desk policy.
• Participation in periodic workspace audits such as remote desktop observation, call and screen recordings, live webcam monitoring, photos of your setup, and video chats.
• Availability and accountability during established work schedules, including adherence to technical support processes, security and compliance standards, performance management routines, and automated remote monitoring policies.

arenaflex will provide all the equipment you need to succeed, including a keyboard, monitor, computer, and mobile device.

Equal Employment Opportunity

arenaflex is an equal opportunity employer. It is our policy to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. arenaflex also provides reasonable accommodations for qualified individuals with disabilities. If you need an accommodation to participate in the application or interview process, please let us know.

Take the Lead as the Voice of arenaflex

Career possibilities are limitless at arenaflex. You'll have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you're ready to combine your customer service skills with your sales drive, thrive in a remote environment, and build a long-term career with a company that invests in your growth — we'd love to hear from you.

Apply today and discover what it feels like to be the voice that keeps millions of customers connected to what matters most.