Customer Support & Sales Representative – Inbound Calls, Live Chat, and HubSpot Bot Management (Contract-to-Hire Opportunity)

About arenaflex

arenaflex is a dynamic, forward-thinking organization that has built its reputation on delivering exceptional customer experiences while driving meaningful business growth. Operating at the intersection of customer service excellence and consultative sales, arenaflex serves a diverse client base and is known for combining industry expertise with a genuine commitment to client success. Our team is composed of dedicated professionals who thrive in fast-paced environments, value continuous learning, and take pride in representing a brand that truly cares about its customers.

As we continue to expand our support operations, we are seeking a talented and motivated individual to join arenaflex as a Customer Support & Sales Representative. This is more than just a support role — it is an opportunity to become a trusted advisor to our customers, to help shape how arenaflex delivers service across multiple channels, and to grow professionally within a company that invests in its people. If you are passionate about helping others, skilled at turning customer interactions into positive outcomes, and excited by the intersection of customer service and sales, we invite you to explore this opportunity.

Position Overview

The Customer Support & Sales Representative at arenaflex plays a critical role in maintaining and growing our customer relationships. This hybrid position blends inbound customer service with consultative sales support, allowing you to leverage your communication skills across voice and digital channels. You will be the first point of contact for many of our customers, handling inbound calls, responding to live chat inquiries, and managing our support chatbot through HubSpot. The role is contract-to-hire, providing an excellent pathway for the right candidate to transition into a permanent member of the arenaflex team after a successful introductory period.

Working with arenaflex means joining a company that values collaboration, accountability, and the relentless pursuit of customer satisfaction. Whether you are walking a customer through product information, resolving a complex complaint, or identifying a sales opportunity during a routine inquiry, you will be contributing directly to arenaflex's mission of delivering outstanding service and building long-lasting customer loyalty.

Key Responsibilities

As a Customer Support & Sales Representative at arenaflex, your day-to-day responsibilities will include a diverse mix of customer-facing and operational tasks. The following outlines the core duties you can expect to perform:

• Inbound Call Management: Serve as the primary point of contact for inbound calls from existing arenaflex customers, addressing a wide range of topics including sales inquiries, product information requests, order status updates, and general questions about our offerings.
• Customer Issue Resolution: Listen actively to customer concerns, empathize with their situations, and provide accurate, timely solutions. When an issue exceeds your scope or requires specialized expertise, escalate appropriately to ensure the customer receives the support they need.
• Complaint Handling: Manage customer complaints with patience, professionalism, and a solutions-oriented mindset. Your goal is to turn potentially negative experiences into opportunities to demonstrate arenaflex's commitment to customer care and to strengthen the customer relationship.
• HubSpot Chatbot Management: Oversee and maintain arenaflex's support chatbot within the HubSpot platform, ensuring that automated responses are timely, accurate, and aligned with our brand voice. Monitor chatbot interactions, identify opportunities for improvement, and step in to provide personalized support when needed.
• Live Chat Support: Respond to customer inquiries submitted through arenaflex's live chat interface, delivering the same high-quality, personalized service that customers receive via phone. Maintain quick response times and uphold professional communication standards in every interaction.
• Order Processing and Tracking: Process customer orders accurately, track the status of customer inquiries and shipments, and proactively follow up on pending issues to ensure timely resolution and customer satisfaction.
• Cross-Functional Collaboration: Work closely with other members of the arenaflex support team, as well as colleagues in sales, operations, and product departments, to continuously improve the overall customer support experience and share insights that drive operational improvements.
• Documentation and Reporting: Maintain accurate records of customer interactions, transactions, and follow-up activities within arenaflex's CRM and support systems. Generate reports as needed to track key performance metrics and identify trends.
• Sales Opportunity Identification: During the course of customer interactions, identify potential upsell or cross-sell opportunities that align with the customer's needs and arenaflex's offerings, and route these leads to the appropriate sales team members.
• Continuous Improvement: Stay up to date on arenaflex's products, services, policies, and industry trends. Actively participate in training sessions, team meetings, and professional development opportunities to enhance your skills and contribute to the team's success.

Essential Qualifications and Requirements

To be considered for the Customer Support & Sales Representative position at arenaflex, candidates should possess the following essential qualifications:

• Customer Support or Sales Experience: A minimum of one to two years of prior experience in a customer support, customer service, or sales role, preferably in a contact center or fast-paced environment. Experience handling inbound calls and chat-based customer interactions is highly desirable.
• HubSpot Proficiency: Hands-on familiarity with HubSpot, particularly its chatbot and customer interaction management features. The ideal candidate will be comfortable navigating the platform, configuring chatbot settings, and leveraging its tools to deliver efficient support.
• Exceptional Communication Skills: Outstanding verbal and written communication skills, with the ability to convey information clearly, concisely, and professionally across phone, chat, and email channels.
• Problem-Solving Ability: Strong analytical and problem-solving skills, with a demonstrated ability to assess customer needs, identify root causes, and develop effective solutions in a timely manner.
• Emotional Intelligence and Patience: The ability to remain calm, empathetic, and professional when dealing with difficult or frustrated customers. A patient and customer-centric approach is essential for success at arenaflex.
• Organizational and Time Management Skills: Excellent organizational abilities, with the capacity to manage multiple tasks, prioritize effectively, and meet performance targets in a dynamic work environment.
• Tech Savviness: Comfort with technology, including the ability to learn new software tools quickly, troubleshoot basic technical issues, and adapt to evolving digital platforms.
• Availability: Must be available to work a flexible schedule that includes shifts between 8:30 PM PST and 4:00 PM PST. This range reflects arenaflex's commitment to supporting customers across multiple time zones.

Preferred Qualifications

While the following qualifications are not strictly required, they will give candidates a competitive edge in the selection process:

• Advanced CRM Experience: Previous experience working with customer relationship management (CRM) platforms, particularly HubSpot, is strongly preferred. Experience with other CRM tools such as Salesforce, Zendesk, or Freshdesk will also be considered favorably.
• Industry Knowledge: Familiarity with the steel manufacturing industry or related B2B sectors is a significant plus, as it will help you quickly understand arenaflex's products, customer base, and market dynamics.
• Multichannel Support Experience: Prior experience managing customer interactions across multiple channels, including phone, chat, email, and social media, is highly valued.
• Sales Acumen: A demonstrated ability to identify sales opportunities during customer interactions and contribute to revenue growth while maintaining a focus on customer satisfaction.
• Additional Language Skills: Fluency in additional languages is a plus, as arenaflex serves a diverse and global customer base.

Skills and Competencies for Success

At arenaflex, we believe that success in this role requires a balanced combination of hard skills and soft skills. Beyond the qualifications listed above, the ideal candidate will demonstrate the following competencies:

• Active Listening: The ability to give full attention to customers, understand their needs, and respond thoughtfully and accurately.
• Adaptability: A flexible mindset that allows you to adjust to changing priorities, new tools, evolving customer expectations, and shifting business needs.
• Resilience: The capacity to handle high call volumes, manage challenging conversations, and maintain a positive attitude throughout demanding shifts.
• Team Orientation: A collaborative spirit and willingness to support teammates, share knowledge, and contribute to a positive team culture at arenaflex.
• Customer-Centric Thinking: A genuine passion for helping people and a commitment to going above and beyond to ensure customer satisfaction.
• Attention to Detail: Precision in documenting customer interactions, processing orders, and following up on inquiries to ensure nothing falls through the cracks.

Career Growth and Development Opportunities

arenaflex is committed to the professional growth and development of every team member. When you join arenaflex as a Customer Support & Sales Representative, you are not just taking a job — you are beginning a career path with a company that values long-term employee success. We offer the following growth opportunities:

• Structured Onboarding and Training: Comprehensive onboarding programs designed to familiarize you with arenaflex's products, systems, processes, and culture, ensuring you feel confident and prepared from day one.
• Pathway to Permanent Employment: As a contract-to-hire position, this role is designed to transition into a permanent role for candidates who demonstrate strong performance, dedication, and alignment with arenaflex's values.
• Skill Development: Ongoing training and development opportunities, including workshops, webinars, and certifications, to help you build expertise in customer service, sales, CRM platforms, and industry-specific knowledge.
• Career Advancement: Clear pathways for advancement into senior customer support roles, team lead positions, sales account management, and other growth-oriented opportunities within arenaflex.
• Mentorship and Coaching: Access to experienced mentors and team leaders who are invested in your professional development and success at arenaflex.

Work Environment and Company Culture

At arenaflex, we believe that a positive work environment is the foundation of exceptional customer service. Our culture is built on mutual respect, collaboration, accountability, and a shared commitment to excellence. When you join arenaflex, you become part of a community that values your contributions, supports your growth, and celebrates your successes.

We pride ourselves on fostering a workplace where every team member feels empowered to share ideas, take ownership of their work, and make a meaningful impact. Whether you are working remotely or in one of our office locations, you will find a supportive, inclusive environment that encourages open communication and continuous improvement.

arenaflex also recognizes the importance of work-life balance. While the role requires flexibility to support customers during the specified hours, we strive to provide scheduling options that accommodate our team members' personal lives and well-being.

Compensation, Perks, and Benefits

arenaflex is proud to offer a competitive compensation package and a range of perks designed to support our team members' financial, professional, and personal well-being. While the specifics of the compensation package will be discussed during the interview process, candidates can expect the following:

• Competitive Hourly Wage or Salary: A compensation structure that reflects your experience, skills, and the value you bring to arenaflex.
• Performance-Based Incentives: Opportunities to earn bonuses or incentives based on individual and team performance metrics, including customer satisfaction scores and sales outcomes.
• Health and Wellness Benefits: Comprehensive medical, dental, and vision insurance options for eligible employees, along with access to wellness programs that support your physical and mental health.
• Paid Time Off: Generous paid time off policies, including vacation days, sick leave, and holidays, to help you recharge and maintain a healthy work-life balance.
• Retirement Savings Plan: Access to retirement savings options, such as a 401(k) plan, to help you plan for your financial future.
• Professional Development Stipends: Financial support for relevant training, certifications, and continuing education opportunities that align with your career goals at arenaflex.
• Flexible Work Arrangements: Depending on the role and business needs, opportunities for remote work or hybrid schedules may be available.
• Employee Assistance Program: Access to confidential counseling, financial planning resources, and other support services designed to help team members navigate life's challenges.

How to Apply

If you are a customer-focused, sales-minded professional with a passion for delivering exceptional service, we encourage you to apply for the Customer Support & Sales Representative position at arenaflex. This is your opportunity to join a company that truly values its customers and its team members, and to build a rewarding career in a dynamic, supportive environment.

To be considered for this role, please submit your resume along with a cover letter that highlights your relevant experience, your familiarity with HubSpot, and your enthusiasm for the customer support and sales profession. Be sure to include details about your availability to work the specified hours and any industry-specific knowledge that may be relevant to the role.

At arenaflex, we are more than just a company — we are a community of professionals who are passionate about making a difference for our customers and for each other. If you are ready to take the next step in your career and join a team that is committed to your success, we want to hear from you. Apply today and discover what a career with arenaflex can offer you.