Customer Experience Specialist – Onsite Call Center Role in Minneapolis/St. Paul, MN – Travel Service & Sales Excellence at arenaflex

About arenaflex – Pioneering the Future of Air Travel

arenaflex is a globally recognized leader in the aviation industry, celebrated for its unwavering commitment to customer satisfaction, safety, and innovation. With a reputation built on decades of award‑winning service, arenaflex connects millions of travelers to destinations worldwide, delivering seamless experiences from booking to arrival. Our culture is rooted in the core values of Care, Integrity, Resilience, Servant Leadership, and Teamwork—principles that guide every interaction, decision, and strategic initiative. As we continue to expand our network and embrace emerging technologies, arenaflex is looking for passionate individuals who want to be part of a dynamic, high‑energy environment where every call matters.

Position Overview – Why This Role Matters

The Customer Experience Specialist is the frontline ambassador of arenaflex’s brand, responsible for delivering exceptional service to a diverse, global clientele. Working from our bustling Minneapolis/St. Paul call center, you will engage with travelers, resolve inquiries, and promote travel‑related products that enhance their journey. This role blends service excellence with sales acumen, ensuring that each interaction not only solves immediate needs but also creates memorable, value‑added experiences that keep customers coming back.

Key Responsibilities – What You’ll Do Every Day

• Answer inbound calls with a courteous, professional, and solution‑focused demeanor.
• Listen actively to understand each customer’s unique travel needs, preferences, and concerns.
• Identify opportunities to cross‑sell arenaflex services such as car rentals, travel insurance, and co‑branded credit card offers.
• Navigate arenaflex’s reservation system and airline‑specific software to book, modify, or cancel itineraries accurately.
• Adhere to all arenaflex and U.S. Department of Transportation (DOT) compliance standards, ensuring data privacy and regulatory integrity.
• Escalate complex issues to specialty teams while maintaining ownership of the customer’s experience until resolution.
• Participate in emerging digital channels (e.g., Twitter, Facebook) to assist customers via social media as arenaflex expands its omnichannel support.
• Document interactions in the CRM system, capturing detailed notes that enable seamless follow‑up and continuous improvement.
• Contribute to team goals by meeting performance metrics related to call handling time, first‑call resolution, and sales conversion.
• Engage in ongoing training sessions, role‑plays, and certification exams to stay current on product knowledge and industry best practices.

Essential Qualifications – What You Must Bring

• High School diploma, GED, or equivalent; additional education is a plus.
• Minimum age of 18 and legal authorization to work in the United States.
• Demonstrated ability to communicate clearly, cheerfully, and courteously—both verbally and in writing.
• Strong digital literacy, including proficiency with web‑based applications, email, instant messaging, and internet research tools.
• Commitment to safety, security, and privacy, especially when handling personal and payment data.
• Flexibility to work rotating PM shifts with a schedule that typically includes two consecutive days off, often mid‑week.
• Reliability evidenced by excellent attendance, self‑motivation, and a track record of meeting or exceeding performance goals.

Preferred Qualifications – What Gives You an Edge

• At least one year of experience in a sales‑oriented role, preferably within travel, hospitality, or retail.
• Minimum of one year delivering high‑quality customer service in a fast‑paced environment.
• Fluency in Spanish (or another second language) to qualify for arenaflex’s internal bilingual positions, which include a salary premium.
• Experience with reservation or ticketing platforms, CRM systems, or other airline‑specific software.
• Demonstrated ability to handle high‑volume call environments while maintaining composure and empathy.

Core Skills & Competencies – Success Factors

• Active Listening: Quickly discern customer intent and underlying issues.
• Problem Solving: Proactively search for solutions and make sound, quality decisions.
• Attention to Detail: Ensure accuracy in bookings, data entry, and compliance documentation.
• Sales Acumen: Identify and promote relevant arenaflex products that enhance the travel experience.
• Emotional Intelligence: Build rapport with a globally diverse customer base and adapt communication style accordingly.
• Team Collaboration: Work closely with peers, supervisors, and specialty teams to resolve complex issues.
• Adaptability: Thrive in a dynamic environment where policies, technology, and customer expectations evolve rapidly.

Career Growth & Development – Your Path at arenaflex

arenaflex invests heavily in the professional development of its employees. As a Customer Experience Specialist, you will have access to a structured career ladder that includes:

• Opportunities to transition into specialty teams focused on international ticketing, complex dispute resolution, or digital engagement.
• Mentorship programs pairing new hires with seasoned arenaflex professionals who provide guidance, feedback, and career advice.
• Paid training that covers product knowledge, regulatory compliance, advanced communication techniques, and leadership fundamentals.
• Certification pathways that unlock eligibility for higher‑pay roles, including bilingual specialist positions and supervisory tracks.
• Regular performance reviews that identify skill gaps and create personalized development plans.

Compensation, Perks & Benefits – What arenaflex Offers

arenaflex values its people and offers a competitive total rewards package designed to support financial security, health, and personal growth.

• Base Pay: Starting at $18.90 per hour, with regular merit increases that can reach up to $35.26 per hour after 10.5 years of service.
• Profit Sharing & 401(k): Industry‑leading profit‑sharing contributions and a 401(k) plan with generous company match and direct contributions.
• Health & Wellness: Comprehensive medical, dental, vision, short‑ and long‑term disability, and life insurance coverage.
• Travel Privileges: Domestic and international flight benefits for employees and eligible family members, allowing you to explore the world at reduced cost.
• Paid Training & Development: Structured onboarding, ongoing skill‑building workshops, and access to certification exams.
• Mental Health Support: Up to 12 free counseling sessions per year for employees and household members, emphasizing holistic well‑being.
• Flexible Scheduling: Rotating PM shifts with predictable days off, supporting work‑life balance.
• Employee Recognition Programs: Regular awards and incentives that celebrate outstanding service and sales achievements.

Work Environment & Culture – Life at arenaflex

Our Minneapolis/St. Paul call center is a vibrant, collaborative space where diversity is celebrated and every voice matters. arenaflex’s culture is built on:

• Care: A genuine concern for the well‑being of customers, teammates, and the broader community.
• Integrity: Transparent, ethical decision‑making that builds trust.
• Resilience: The ability to adapt, learn, and thrive amid change.
• Servant Leadership: Leaders who empower teams, remove obstacles, and champion growth.
• Teamwork: A collaborative spirit where success is shared and challenges are tackled together.

arenaflex encourages an inclusive atmosphere where employees from all backgrounds feel welcomed, respected, and empowered to contribute their unique perspectives. Regular team‑building events, community outreach initiatives, and employee resource groups further reinforce our commitment to a supportive workplace.

Application Process – Take the Next Step

If you are enthusiastic about delivering world‑class service, enjoy a fast‑paced sales environment, and want to grow your career with a forward‑thinking airline, arenaflex wants to hear from you. To apply, click the link below, submit your resume, and complete the brief online questionnaire. Our recruiting team will review your application, schedule a virtual interview, and guide you through the onboarding journey.

Apply Job!

Join arenaflex – Elevate Your Career While Connecting the World

At arenaflex, every call is an opportunity to make a traveler’s day brighter, to solve a problem, and to showcase the power of exceptional service. We invite you to bring your energy, empathy, and ambition to our Minneapolis/St. Paul team. Together, we’ll keep climbing, innovate the travel experience, and create lasting memories for millions of passengers worldwide. Apply today and start your journey with arenaflex!