[Remote] Technical Manager – Customer Success (AI Field Services | AI & ML) | USA-Remote
Note: The job is a remote job and is open to candidates in USA. Neuron7.ai is a fast-growing SaaS company specializing in AI solutions for customer service. They are seeking a Technical Manager in Customer Success to lead customer onboarding, integration of CRM systems, and ensure customer satisfaction with AI-powered products.
Responsibilities
- You are the first point of contact for our global customer base You will lead:
- The customer on-boarding process with optimized solution
- Integration of their CRM systems with Neuron7 products
- Data integration steps with engineering teams
- Collaboration with customer PM for change management activities
- Development of training content
- Definition of RoI metrics and other KPIs related to usage, user adoption, and accuracy
- Find solutions for customer service challenges with/without using AI / NLP technologies and provide ideas / enhancements to Neuron7 core product team
- Develop longterm relationships with customer leadership, key stakeholders to ensure contracts are renewed and able to upsell / cross-sell of Neuron7 products in collaboration with sales teams
- Learn the new AI / NLP products / features as they are released and showcase demos to customers
- Develop templates / models and train new customer success team members as needed
Skills
- Proven CSM experience with SaaS product companies, preferably in AI space
- 8 years experience in handling mid to large enterprise level integrated programs, collaboration with multiple teams etc
- Data-driven to track metrics, build credibility with internal and customers leadership teams
- Experience managing / tracking deadlines with highly energetic globally distributed teams
- College degree in Technology / Business Management
- Experience with end-to-end CRM implementations using SFDC, ServiceNow, MS Dynamics, Oracle CX etc
Company Overview