[Remote] Sr. Sales Support Specialist
Note: The job is a remote job and is open to candidates in USA. Intermedia Intelligent Communications is a leading provider of cloud communications and collaboration technology. They are seeking a Sr. Sales Support Specialist to ensure efficient communication with sales partners and manage projects from quote to order, contributing to the growth of the partner channel.
Responsibilities
- Answer calls and email requests from internal sales groups and external channel partners
- Assist in creating quotes, fulfill orders, and follow up
- Create and submit quotes for Intermedia Cloud Voice product lines
- Review orders online and confirm with channel partner prior to order entry
- Initiate follow up on VOIP testing and procedures prior to installation
Skills
- Minimum 3 years in customer support, project management, and/or sales roles
- Previous experience as a coordinator, customer success, project management, or sales support
- Experience working within an inbound call queue
- Tech savvy, preferably with telecom or SaaS industry experience
- Ability to quickly understand Intermedia SIP Trunking, Hosted PBX products and all enhanced features
- Experience and/or familiarity with Salesforce.com or other CRM tools
- Well organized with the ability to multi-task
- Detail oriented
- Self-starter; requiring little direct supervision
- Excellent written and oral communications skills
- Ability to successfully interact and build trust with the channel partners and customers
- Must be a team player
- College degree preferred
Benefits
- Fully remote
Company Overview