Remote Seasonal Customer Experience Specialist – Chat & Phone Technical Support Representative (Work‑From‑Home)
About the Opportunity: Make an Impact from Anywhere Do you thrive on solving problems, helping people, and delivering unforgettable experiences? At Foundever, a global leader in customer experience (CX), we are looking for enthusiastic, tech‑savvy individuals to join our fast‑growing team of remote Customer Service Professionals. This seasonal position offers a perfect blend of flexibility, professional growth, and the chance to represent some of the world’s most iconic brands—all from the comfort of your home. Who We Are: The Foundever Difference Founded by the combined expertise of Sykes and Sitel, Foundever has more than two decades of experience building world‑class support teams that power the customer journeys of Fortune 500 companies, emerging startups, and everything in between. With over 170,000 associates operating in 45 countries, we handle more than 9 million conversations each day in over 60 languages. Our secret? A powerful mix of cutting‑edge digital solutions—AI, self‑service platforms, real‑time analytics—and the empathy, creativity, and expertise of our people. When you join Foundever, you become part of a culture that celebrates the small moments that matter: a heartfelt thank you from a customer, a teammate’s breakthrough idea, a personal milestone. We believe that every interaction—whether a quick chat or a detailed phone call—has the potential to create a lasting positive impression. Why This Role Is Perfect for You Our Seasonal Customer Experience Specialist role is designed for individuals who are ready to jump in, learn quickly, and deliver stellar support. Whether you’re a recent graduate, a career changer, or an experienced associate seeking seasonal work, you’ll benefit from:
- Fully remote work—no daily commute, no office politics.
- All equipment supplied—company‑provided laptop, headset, and secure VPN access.
- Full‑time schedule with the flexibility to transition into a permanent position based on performance.
- Competitive compensation starting at $14 /hour plus performance incentives.
- Paid, hands‑on training—100 % of the onboarding period is paid and designed to set you up for success.
- Career advancement pathways—84 % of our managers are promoted from within, making internal mobility a reality.
- Wellness and perks—EverBetter wellness program, employee discounts, referral bonuses, and more.
Key Responsibilities: Deliver Excellence Every Day As a Seasonal Customer Experience Specialist, you will be the voice (or chat window) that customers rely on when they need help. Your day‑to‑day duties include:
- Provide basic technical support via both phone and live chat, troubleshooting common issues with clarity and patience.
- Diagnose and resolve inquiries ranging from account access problems to product usage questions, always aiming for first‑contact resolution.
- Document interactions accurately in our CRM system, ensuring that all relevant information is captured for future reference.
- Maintain a customer‑focused mindset, turning even challenging situations into memorable, positive experiences.
- Adapt to shifting demand—you may be placed in a non‑chat‑trained queue depending on volume, but you will always receive the training needed to succeed.
- Collaborate with teammates and share best practices, contributing to a supportive, knowledge‑sharing environment.
- Stay up‑to‑date on product updates, company policies, and emerging support tools to continuously improve service quality.
Essential Qualifications: What You Need to Succeed
- High school diploma or GED equivalent (or higher education preferred but not required).
- Minimum age of 18 at the time of application.
- Excellent verbal and written communication skills in English.
- Basic technical aptitude—comfortable navigating computers, browsers, and common software applications.
- Reliable, high‑speed, hard‑wired internet connection (minimum 5 Mbps download and upload).
- Dedicated phone line—home landline or mobile with clear voice quality.
- Quiet, distraction‑free home office with an ergonomic chair and a stable desk.
- Ability to work flexible hours that align with business needs, including evenings, weekends, or holidays a
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