Senior Program Manager, Enterprise Digital Product – Product Transformation Team - Remote

About the position Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together. The experience in healthcare can be complicated and hard to navigate, making what can already be a challenging time that much harder for a consumer. The Program Manager is responsible for using product management best practices support larger business needs across customer experiences. The Senior Program Manager will be an integral part of the Program Management Office and will support the larger Enterprise Digital Product organization. The role involves partnering with a cross-functional team throughout the process – starting with insights and problem identification and following through to implementation and measurement to develop high-value, modern, intuitive, and cross-channel experiences. The individual in this role will be expected to use product and agile methodologies to transform healthcare experiences at speed and scale. As an integral part of the team, you’ll be at the intersection of supporting all key business partners while helping drive best in class solutions to our customers. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Responsibilities

• Responsible for driving cross-functional road maps, milestones, and key updates across the business. Serve as a business lead for larger team resource planning, events, and large format team updates
• Serve as subject matter expert for the management processes, resources and governance, point of contact for Program Management best practices and continuous improvement
• Provide mentor support for Program and Product Managers to foster skill development and operational excellence
• Serve as primary intake channel for new opportunities: What do we want to achieve and why; work with stakeholders to map out the omni channel experience
• Apply strategic mindset, in partnership with product leads, engineers, TPMs, architects, and designers, to set digital goals, prioritize work, and align on quality & delivery expectations
• Establishes standards, guidelines, and cadences for Enterprise Digital Product program status reporting, including key milestones, risks, mitigation plans, and value impact that can be easily leveraged to support stakeholder and senior leader communications
• Drives critical conversations for decisions throughout the year adapt to emerging opportunities while navigating competing priorities
• Influence others and processes using solid interpersonal skills, critical thinking, and with an attitude that fosters teamwork in support of organizational goals
• Build solid relationships with key stakeholders across the organization to identify and understand needs and opportunities
• Partner with digital product and experience owners to ensure roadmap delivery to achieve business & digital goals
• Lead and drive operational excellence efforts to improve how Enterprise Digital Product plans, tracks, and delivers the portfolio of work
• Identify areas of opportunities and deliver solutions to standardize presentations, file management, and team workspaces

Requirements

• 5+ years of experience in program/product management offices
• Experience systematically analyzing problems, drawing relevant conclusions, and devising appropriate courses of action
• Experience prioritizing & managing demanding workloads with concurrent deadlines.
• Experience with large matrixed organizations and how they operate
• Proven solid analytical skills and business acumen
• Proven exceptional written and verbal communication skills with ability to communicate and inspire at all levels, including addressing opportunities, risks, and strategic positioning with business and technology leaders

Nice-to-haves

• Experience with MS Office, Teams, and Outlook
• Experience utilizing Visio or Miro for process mapping
• Experience using product management software AHA!
• Experience in Healthcare
• Experience in direct to consumer

Benefits

• comprehensive benefits package
• incentive and recognition programs
• equity stock purchase
• 401k contribution

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