[Remote] Senior Analyst, Digital Merchandising
Note: The job is a remote job and is open to candidates in USA. White Cap Canada is a company dedicated to building trust on every job and is seeking a Senior Analyst in Digital Merchandising. This role is responsible for executing and optimizing the digital category experience on Whitecap.com, collaborating with Category Management and Product Marketing to enhance product discovery and improve customer experience.
Responsibilities
- Execute day to day digital merchandising activities aligned to the broader category and eCommerce strategy. Support on site merchandising for assigned product categories, including navigation, taxonomy, filters, product placements, and cross sell/upsell strategies
- Ensure accurate, compelling, and complete product presentation across product detail pages (titles, attributes, content, imagery, and recommendations). Support flawless execution of product launches, assortment updates, and promotional programs on Whitecap.com
- Partner closely with Category Management and Product Marketing peers to understand category strategies, product priorities, and messaging objectives. Translate offline and marketing led category strategies into optimized digital experiences that drive discoverability and conversion
- Analyze customer behavior and site performance to identify opportunities to improve the digital shopping journey. Support testing efforts (A/B tests, pilots, and experiments) focused on conversion, engagement, and product discovery improvements
- Monitor performance at the category and product level, leveraging analytics to identify trends, risks, and growth opportunities
- Produce regular reporting on merchandising KPIs such as traffic, engagement, conversion, and sales performance
- Turn data into actionable insights and recommendations for the Senior Manager and cross functional partners
- Maintain merchandising standards, digital taxonomy rules, and product data quality in partnership with PIM, Product, and IT teams
- Support process improvements that increase efficiency, accuracy, and speed of execution across digital merchandising workflows
Skills
- Typically requires BS/BA in a related discipline
- Generally 5-8 years of experience in a related field OR MS/MA and generally 3-5 years of experience in a related field
- Certification is required in some areas
- Two to four years' experience in eCommerce, digital merchandising, digital marketing, commerce, or related field
- Strong analytical mindset with the ability to interpret data and translate insights into action
- High attention to detail and strong organizational skills
- Comfortable working cross functionally in a fast paced environment
- Interest in eCommerce, digital customer experience, and online shopping behavior
- Experience with web analytics tools (e.g., Adobe Analytics, GA)
- Familiarity with CMS, commerce platforms, or PIM systems preferred
- Comfort with Excel and PowerPoint for reporting and storytelling
- Exposure to site search, taxonomy, SEO, personalization, or testing tools is a plus
Company Overview