[Remote] Program Manager

Note: The job is a remote job and is open to candidates in USA. Talent Solutions TAPFIN is a company that offers a career-focused environment where employees are encouraged to innovate and apply their skills. The Program Manager is responsible for managing the Contingent Workforce Solutions program for an assigned client, overseeing vendor management, client relationships, and ensuring customer satisfaction while meeting financial and administrative targets.

Responsibilities

• Overall management of the Contingent Workforce Solutions (CWS) program for an assigned client
• Managing the subvendor / supplier program and its population and its day-to-day operations
• Implementing and managing the requisition /submittal process and overseeing job placement, subvendor selection and contract negotiations
• Day-to-day troubleshooting and problem resolution, managing the ongoing relationships and communication, performing periodic benchmarking of the subvendor population
• Maximizing customer satisfaction, maintaining and building new relationships, expectation management and issue/conflict resolution
• Meeting or exceeding account growth targets, overall account profitability, implementation, training and administration of software to client and sub-vendor supplier users
• Setting performance expectations for and managing department staff priorities and results
• Establishing and developing manager relationships within assigned program and expanding existing manager relationships to ensure maximum customer satisfaction
• Fulfilling client service through frequent interaction with client managers to ensure satisfaction and identify potential business development opportunities for contractors/subcontractors, projects or services
• Implementing and managing sub-vendor / supplier program for assigned clients, ensuring optimum customer satisfaction; ensuring proper selection and solid negotiations in the sub-vendor and supplier contracting process
• Planning, organizing and conducting quarterly performance reviews of the sub-vendors to monitor their performance to TAPFIN service level agreements
• Managing the day-to-day operations which includes, implementation and management of the requisition process for assigned client, prioritization of orders and requisitions
• Providing excellent customer service and acting as the liaison between the client and suppliers to successfully manage order fulfillment
• Conducting regularly scheduled meetings with the client to foster the client/PMO relationship, present information regarding the performance of the program, and gain a solid understanding of the client’s contingent labor business needs
• Managing to and meeting/exceeding client SLA’s, KPIs and program deliverables; working with MSP management team and with the client on developing and implementing strategic plans
• Responsible for selection, hiring and training of staff personnel for the Program, including performance evaluation, recruitment and retention
• Ensuring resolution to the day-to-day issues within their respective program; following internal escalation plan as necessary
• Assisting appropriate individuals, including Operations and the Accounting Department to ensure timely collection of receivables

Skills

• Minimum five years of experience in managing a vendor on-site program, general management, or account management role in a general staffing company, including three years supervisory experience
• Proven negotiation skills are a must
• Requires excellent organization, interpersonal, verbal and written communication skills and the ability to deal effectively with vendors / candidates at all levels
• Excellent troubleshooting and problem-solving skills are a must
• Requires ability to effectively multi-task and function in a fast-paced, team-oriented environment
• Moderate to significant travel may be required, depending upon the individual client requirements

Company Overview