[Remote] NOC Analyst II

Note: The job is a remote job and is open to candidates in USA. VC3 is a Managed IT Services company with over 25 years of experience, serving municipalities and organizations across the United States and Canada. They are seeking a NOC Analyst II to monitor and maintain network and system performance, ensuring optimal uptime while also mentoring junior analysts.

Responsibilities

• Monitor network and system performance using various monitoring tools and software
• Identify and troubleshoot complex network and system issues, escalating as necessary
• Perform and assist identification and troubleshooting of complex network and system issues, acting as a point of escalation as necessary
• Perform system and network device configurations and deployments, as coordinated with the Backup Specialists and Toolset Orchestration Specialists
• Maintain accurate documentation of network and system configurations and changes
• Collaborate with cross-functional teams to resolve issues and implement solutions
• Monitor and respond to alerts and notifications generated by our network and system monitoring tools
• Provide timely and effective communication of network and system issues to internal and external stakeholders
• Participate in on-call rotation and respond to after-hours incidents as needed
• Mentor and train Analyst I on network and system monitoring best practices
• Ensure Tickets are properly created and notated to account for time
• Manage personal workload and ensure that service level agreements (SLAs) are met
• Additional duties as required

Skills

• Associate's degree in Computer Science or related field, or equivalent work experience
• 3+ years of experience in network and system monitoring or related field
• Experience with network and system monitoring tools; ConnectWise Ticketing, OpenDNS, Kaseya VSA, and PRTG a plus
• Knowledge of advanced networking concepts such as load balancing, VPN, and firewalls
• Advanced understanding of server and operating system concepts, including Windows and Linux
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and in a team-oriented environment
• Attention to detail and ability to prioritize multiple tasks
• Willingness to learn and adapt to new technologies and processes

Benefits

• Mental health and leave support through our Employee and Family Assistance Program
• Financial wellness through company-matched 401(k)/RRSP plans
• Structured development through our Leadership Academy
• Monthly learning sessions
• Mentorship programs
• Learning reimbursements
• Internal career fairs
• Job shadowing
• Personalized career-pathing to support internal mobility
• Open communication to clear company goals
• Criminal and department of motor vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post-employment

Company Overview