Travel Insurance Customer Care Professional – Inbound Sales & Service Specialist at arenaflex

About arenaflex

arenaflex is a global leader in travel protection, offering innovative insurance and assistance solutions to leisure and business travelers around the world. With a heritage of more than a century in risk management, arenaflex combines deep industry expertise with cutting‑edge technology to deliver peace of mind to millions of customers each year. Our mission is to empower travelers to explore confidently, knowing that their journeys are safeguarded against the unexpected. As a forward‑thinking organization, arenaflex invests heavily in its people, fostering a culture of continuous learning, inclusion, and purpose‑driven performance.

Position Overview

The Travel Insurance Customer Care Professional role is a cornerstone of arenaflex’s World Service Center, the hub where inbound calls from travelers and travel advisors are transformed into meaningful insurance solutions. This is a full‑time, inbound‑only position—no cold calling—focused on delivering consultative sales, personalized service, and expert guidance to a diverse clientele. You will work on a hybrid schedule from either our Stevens Point, WI, or Houston, TX locations, with flexible second‑shift options that include night and weekend differentials. The role offers a competitive starting wage of $18–$19 per hour, with the potential for higher earnings based on experience and performance.

Key Responsibilities

• Answer inbound calls from travelers, travel agents, and corporate travel managers seeking information about arenaflex travel insurance products.
• Utilize a consultative sales approach to assess each caller’s unique travel itinerary, risk profile, and coverage needs.
• Provide accurate insurance quotes, explain policy benefits, and close sales in a professional, courteous manner.
• Educate customers on the fundamentals of travel insurance, including medical coverage, trip cancellation, baggage protection, and emergency assistance services.
• Maintain compliance with state licensing requirements, ensuring all sales activities meet regulatory standards.
• Document interactions in arenaflex’s CRM system, capturing key details for future reference and continuous improvement.
• Collaborate with underwriting, claims, and product teams to resolve complex inquiries and deliver seamless customer experiences.
• Identify opportunities for upselling or cross‑selling additional coverage options that enhance the traveler’s protection.
• Stay current on industry trends, travel advisories, and emerging risks to provide informed recommendations.
• Participate in ongoing training sessions, role‑plays, and performance reviews to sharpen sales techniques and product knowledge.

Essential Qualifications

• Minimum of 1 year of proven experience delivering outstanding customer service in a call‑center or similar environment.
• Strong verbal and written communication skills, with the ability to convey complex insurance concepts in clear, relatable language.
• Demonstrated ability to think creatively and solve problems “outside the box” while maintaining compliance with licensing regulations.
• High school diploma or equivalent; additional education in business, hospitality, or related fields is a plus.
• Ability to obtain and maintain any required state insurance licenses for the territories you will serve.
• Professional demeanor when interacting with high‑end clientele, showing empathy, patience, and confidence.
• Basic proficiency with computer systems, including CRM platforms, Microsoft Office, and web‑based applications.

Preferred Qualifications

• Previous sales experience, particularly in insurance, travel, or hospitality sectors.
• Familiarity with domestic and international travel patterns, geography, and common travel‑related risks.
• Experience working in a hybrid or remote environment, demonstrating self‑discipline and effective time management.
• Multilingual abilities or cultural fluency that enhance communication with a global traveler base.
• Certification in insurance sales or risk management (e.g., CLU, CPCU) is advantageous.

Core Skills & Competencies

• Consultative Selling: Ability to ask probing questions, listen actively, and tailor solutions to each traveler’s unique situation.
• Customer‑Centric Mindset: Commitment to delivering exceptional service that exceeds expectations.
• Regulatory Acumen: Understanding of state licensing requirements and adherence to ethical sales practices.
• Analytical Thinking: Quick assessment of travel itineraries to match appropriate coverage levels.
• Technology Savvy: Comfortable navigating CRM tools, knowledge bases, and digital quoting platforms.
• Team Collaboration: Ability to work cross‑functionally with underwriting, claims, and product development teams.
• Resilience & Adaptability: Thrive in a fast‑paced environment with rotating weekend and night shifts.

Career Growth & Learning Opportunities

arenaflex is dedicated to the professional development of every employee. As a Travel Insurance Customer Care Professional, you will have access to:

• Structured onboarding programs that cover product knowledge, compliance, and sales techniques.
• Continuous learning pathways, including webinars, certifications, and mentorship from senior insurance experts.
• Opportunities to transition into advanced roles such as Senior Sales Consultant, Team Lead, or Product Specialist.
• Cross‑departmental projects that expose you to underwriting, claims processing, and digital transformation initiatives.
• Leadership development tracks for high‑performing individuals interested in managerial or strategic positions.

Work Environment & Culture at arenaflex

Our culture is built on inclusion, belonging, and a shared purpose to protect travelers worldwide. Key cultural pillars include:

• Diversity & Inclusion: arenaflex celebrates a workforce that reflects the global communities we serve, offering Employee Resource Groups (ERGs), cultural awareness events, and inclusive policies.
• Flexibility: Hybrid work models, flexible scheduling, and remote‑work options empower you to balance personal commitments with professional responsibilities.
• Community Impact: Employees are encouraged to volunteer, with paid Volunteer Time Off and matching grant programs that amplify charitable contributions.
• Recognition & Rewards: Regular acknowledgment of achievements through awards, spot bonuses, and peer‑to‑peer recognition platforms.
• Well‑Being Focus: Comprehensive health, dental, vision, and mental‑health resources, along with wellness programs and fitness stipends.

Compensation, Benefits & Perks

arenaflex offers a competitive total rewards package designed to support your financial security, health, and personal growth. Highlights include:

• Starting hourly wage of $18–$19, with performance‑based incentives and shift differentials for night and weekend work.
• Robust health insurance options, including medical, dental, vision, and flexible spending accounts.
• Retirement savings plans with company matching contributions.
• Generous paid time off, holidays, and additional vacation days for tenure milestones.
• Professional development budget for certifications, conferences, and continuing education.
• Employee assistance program (EAP) offering counseling, legal, and financial guidance.
• Technology stipend for home office setup, ensuring a productive hybrid work experience.
• Employee discounts on travel insurance for personal trips, reinforcing the product you sell.

How to Apply

If you are passionate about helping travelers explore the world with confidence and possess the drive to deliver top‑tier customer service, we want to hear from you. Submit your resume and a brief cover letter outlining your relevant experience through the link below. arenaflex is an equal‑opportunity employer and welcomes applicants of all backgrounds.

Apply Now – Join arenaflex Today!

Join arenaflex and Make a Difference

At arenaflex, you’ll be part of a dynamic team that turns everyday travel dreams into safe, protected experiences. Your expertise will directly influence the satisfaction and security of travelers worldwide, while you grow professionally in an environment that values innovation, collaboration, and personal well‑being. Take the next step in your career—apply today and become a trusted voice in travel protection.