[Remote] Breaker (Lab) Clinical Application Analyst-Senior

Note: The job is a remote job and is open to candidates in USA. The University of Arkansas for Medical Sciences (UAMS) is a collaborative health care organization focused on improving patient care and the lives of Arkansans. They are seeking a skilled Beaker (Lab) Clinical Application Analyst Senior to support IT EMR Services, ensuring system integrity and collaborating with cross-functional teams to meet operational needs. This role offers the opportunity to work in a dynamic healthcare IT environment and contribute to process improvement while advancing professional growth.

Responsibilities

• Interpret, analyze, and design system data to maintain and enhance application functionality while ensuring compliance with regulatory requirements
• Proactively resolve system issues, identify root causes, and implement solutions within IT Service Level Agreements (SLAs)
• Mentor junior analysts, maintain certifications, and contribute to quality improvement initiatives
• Monitor system integration, participate in cross-functional testing, and ensure application security aligns with organizational and regulatory standards
• Lead or support IT projects, including system upgrades, testing, and implementation, while adhering to project management methodologies
• Perform additional tasks as assigned to support departmental goals
• Required to rotate 24/7 on-call duties and respond immediately to trouble calls outside of general work hours
• Work occasionally may require an excess of eight hours per day, plus weekend work
• Workload and deadline pressure will regularly subject the incumbent to moderate to high job-related stress
• Occasional overnight travel may be required for training, evaluating vendor systems at other customer sites, or industry conferences
• This position will primarily work remotely(within the USA) from home, but must be able to travel to campus and/or University Towers to attend meetings and support application analyst staff to meet our Service Level Agreements

Skills

• High School diploma/GED plus nine (9) years of IT experience or clinical/operational experience, or any combination of the two
• Associate degree in a Clinical, Healthcare, Business, IT, or related field plus seven (7) years of IT experience or clinical/operational experience, or any combination of the two
• Bachelor's degree in a Clinical, Healthcare, Business, IT, or related field plus five (5) years of IT experience or clinical/operational experience, or any combination of the two
• Postgraduate degree in a Clinical, Healthcare, Business, IT, or related field, plus three (3) years of IT experience or clinical/operational experience, or any combination of the two
• Epic Willow Inpatient certification required
• Proficiency in Breaker/Epic Willow Inpatient and related applications
• Strong analytical, troubleshooting, and communication skills
• Ability to document and implement system changes while providing guidance to operational users
• Experience in project management and cross-team collaboration
• Must have an aptitude for technical tasks and project management
• Working knowledge of Microsoft Office Suite
• Excellent written and verbal communication skills
• Knowledge of drug formulary, dispensing and ordering methods & products and processes, and procedures used in a Pharmacy required to develop, configure, test, document, and implement a Pharmacy system
• The ability to lead meetings, resolve conflicts, maintain issue lists, and manage a project plan
• The ability to probe for information about the underlying needs of the organization and user community directly influences how the system will be utilized
• Strong communication and follow-up skills
• List of three Professional References (name, email, business title)
• Proof of Veteran Status

Benefits

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

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