[Remote] Asst Director, Web Operations

Note: The job is a remote job and is open to candidates in USA. The University of Rochester is committed to fostering an inclusive community and is seeking an Assistant Director of Web Operations. This role involves providing strategic and operational leadership for the institution's web platforms, ensuring they align with institutional goals while managing day-to-day operations and stakeholder engagement.

Responsibilities

• Oversees the day-to-day operations, stability, and performance of enterprise web platforms, content management systems, and shared digital tools
• Ensures web platforms are reliable, scalable, secure, and optimized for brand, marketing, accessibility, privacy, usability, measurement, quality, and performance standards and requirements across devices and audiences
• Leads continuous improvement cycles that balance new feature development, enhancements, and technical debt reduction in alignment with strategic priorities
• Coordinates closely with information technology teams and external partners to manage integrations, upgrades, infrastructure dependencies, and support models
• Serves as a primary point of contact for departments, schools, institutes, clinical entities, and administrative partners seeking web support and solutions
• Leads structured project intake, prioritization, and delivery processes, ensuring transparency around scope, timelines, dependencies, and risks
• Facilitates effective meetings and provides clear, consistent communication and status reporting to stakeholders and leadership
• Navigates competing priorities in a complex, matrixed environment while building trust and alignment across diverse stakeholder groups
• Recruits, develops, and leads a multidisciplinary team of web professionals, including content managers, developers, designers, and specialists
• Establishes clear roles, responsibilities, performance expectations, and professional development pathways for team members
• Manages workload planning, resource allocation, and capacity management to balance project delivery with operational support
• Oversees vendor relationships and contribute to budgeting, forecasting, and workforce planning activities as appropriate
• Contributes to the development and execution of multi-year web and digital strategies that align with institutional goals, user needs, and enterprise governance models
• Translates strategic priorities into actionable web roadmaps, operational plans, and measurable outcomes that support clinical, academic, research, and administrative missions
• Partners with senior leaders and cross-functional stakeholders to identify opportunities for digital innovation, operational efficiency, and risk reduction
• Represents web operations in enterprise governance committees and working groups to ensure alignment across platforms, policies, and priorities

Skills

• Bachelor's degree in related field required
• 5 years relevant experience required
• Demonstrated experience leading teams and managing enterprise-scale web platforms required
• Or equivalent combination of education and experience required
• Working knowledge of analytics, SEO, accessibility standards, privacy, and security required
• Experience with project management methodologies and cross-functional collaboration required
• Ability to think strategically while managing operational detail required
• Excellent written, verbal, and interpersonal communication skills required
• Proven ability to operate effectively in complex, regulated, and mission-driven environments required
• Bachelor's degree in web development, digital media, communications, marketing, or computer science preferred
• Master's degree preferred
• 6 - 8+ years of experience in web operations, digital strategy, UX, or related disciplines preferred
• Strong expertise in web operations, CMS platforms, UX/UI best practices, and digital governance preferred

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