[Remote] Key Account Manager - Service Sales
Note: The job is a remote job and is open to candidates in USA. BD is one of the largest global medical technology companies in the world, dedicated to advancing health through innovative solutions. They are seeking a Key Account Manager - Service Sales to develop and execute service contract strategies for strategic customers across the U.S., focusing on national-level account strategy and complex negotiations to drive contract revenue growth.
Responsibilities
- Achieve or exceed assigned contract revenue targets for U.S. region, with accountability for accurate forecasting and pipeline management
- Develop and execute comprehensive, multi‑year service contract strategies tailored to the business needs and growth objectives of strategic customers
- Lead complex negotiations, including consolidated and enterprise‑level service agreements, pricing structures, and contractual terms
- Establish and maintain strong executive‑level relationships within customer organizations through regular strategic reviews and in‑person engagement
- Serve as the primary point of accountability for service sales strategy across key accounts, aligning internal teams to deliver cohesive customer solutions
- Partner cross‑functionally with Commercial Sales, Field Service, Marketing, Product Management, Finance, and Legal to drive aligned account execution
- Influence internal stakeholders to prioritize customer needs, remove barriers, and deliver differentiated value propositions
- Maintain deep understanding of customer environments, competitive dynamics, and market trends; communicate insights to inform strategy and decision‑making
- Deploy a disciplined approach to account planning, strategic prioritization, and execution to maximize contract penetration, retention, and growth
- Act as a role‑model leader within the Service Sales organization, providing mentorship, guidance, and best‑practice sharing to elevate overall commercial capability
Skills
- Bachelor's degree required; advanced degree a plus
- Minimum of three to five years progressive sales experience, with demonstrated success managing complex accounts and negotiations
- Experience selling service contracts, recurring revenue solutions, or long-term agreements; life sciences experience strongly preferred
- Proven ability to negotiate and structure complex commercial agreements across multiple stakeholders and decision levels
- Strong strategic thinking, analytical capability, and creative problem-solving skills
- Exceptional written and verbal communication skills with executive-level presence
- Demonstrated ability to influence across a matrixed organization without direct authority
- Willingness to travel regularly for in-person customer engagement and internal collaboration
- Experience managing national or enterprise-level accounts within life sciences, diagnostics, or biomedical instrumentation
- Track record of consolidating agreements and driving scalable contract growth across large customer networks
- Familiarity with service business models, installed-base selling, and lifecycle revenue strategies
Benefits
- Medical coverage
- Health Savings Accounts
- Flexible Spending Accounts
- Dental coverage
- Vision coverage
- Hospital Care Insurance
- Critical Illness Insurance
- Accidental Injury Insurance
- Life and AD&D insurance
- Short-term disability coverage
- Long-term disability insurance
- Long-term care with life insurance
- Anxiety management program
- Wellness incentives
- Sleep improvement program
- Diabetes management program
- Virtual physical therapy
- Emotional/mental health support programs
- Weight management programs
- Gastrointestinal health program
- Substance use management program
- Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit
- BD 401(k) Plan
- BD Deferred Compensation and Restoration Plan
- 529 College Savings Plan
- Financial counseling
- Baxter Credit Union (BCU)
- Daily Pay
- College financial aid and application guidance
- Paid time off (PTO), including all required State leaves
- Educational assistance/tuition reimbursement
- MetLife Legal Plan
- Group auto and home insurance
- Pet insurance
- Commuter benefits
- Discounts on products and services
- Academic Achievement Scholarship
- Service Recognition Awards
- Employer matching donation
- Workplace accommodations
- Adoption assistance
- Backup day care and eldercare
- Support for neurodivergent adults, children, and caregivers
- Caregiving assistance for elderly and special needs individuals
- Employee Assistance Program (EAP)
- Paid Parental Leave
- Support for fertility, birthing, postpartum, and age-related hormonal changes
- Bereavement leaves
- Military leave
- Personal leave
- Family and Medical Leave (FML)
- Jury and Witness Duty Leave
Company Overview