[Remote] Field Operations & Account Support Coordinator

Note: The job is a remote job and is open to candidates in USA. Compucom is a company that provides managed field services, and they are seeking a Field Operations & Account Support Coordinator. This role is responsible for supporting the delivery of field services, coordinating field technicians, and acting as a liaison between service delivery teams and clients to ensure compliance and service quality.

Responsibilities

• Coordinates weekly with CompuCom Service Delivery Managers to identify staffing changes, including new hires and terminations
• Manages onboarding and offboarding of CompuCom field technicians assigned to the account
• Provides monthly staffing updates to account stakeholders
• Coordinates with Compucom system admins to add client site(s) to Clarify/Clearvision to facilitate client dispatch of field tech to new sites for support
• Supports delivery of active field service projects, ensuring completion on time and with quality
• Coordinates projects involving CompuCom field technicians
• Provides project-specific instructions to technicians
• Serves as primary point of contact for technician inquiries
• Partners with Service Delivery Managers to meet client deadlines
• Manages operational tasks and communicate status updates
• Coordinates supplemental third-party resources as needed
• Manages client site access, badging, and building access
• Coordinates arrival and presence details with Security and Facilities teams
• Supports technicians with client system access issues
• Ensures compliance with Security policies and required training
• Maintains strong relationships with client stakeholders and CompuCom teams
• Acts as liaison between client and delivery teams
• Provides clear communication on status, risks, and issues
• Daily: Demand-driven requests and projects based on new and evolving needs
• Weekly: Staffing coordination and project alignment
• Monthly: Reporting to client stakeholders

Skills

• 3+ years experience in corporate environment
• 1-3 years in desktop support role
• Experience with ticketing systems, dispatch tools (Clarify/Clearvision, ServiceNow)
• Strong multitasking and organization skills
• Ability to work across client and provider organizations
• High ownership and proactive engagement
• Strong communication and problem-solving skills

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• AD&D insurance
• Disability plans
• Employee Assistance Program
• Paid holidays (up to 12 days annually)
• Paid time off (minimum of 10 days annually, which increases with seniority level)
• Paid parental leave (minimum of 10 days annually)
• 401(k)
• FSA/HSA pre-tax benefits

Company Overview