[Remote] Strategic Account Manager - (Pharma as Client)

Note: The job is a remote job and is open to candidates in USA. AssistRx is a company focused on enhancing pharmaceutical solutions, and they are seeking a Strategic Account Manager to manage and grow relationships with pharmaceutical manufacturers and brand teams. This role involves serving as a strategic partner to clients, ensuring they gain maximum value from AssistRx solutions while overseeing program performance and client satisfaction.

Responsibilities

• Serve as the primary relationship owner for assigned pharmaceutical brands, building trust with Associate Directors, Directors, and commercial leaders
• Develop a deep understanding of each brand’s strategic goals, access challenges, patient journey, and program KPIs
• Lead regular business reviews, service quality calls, and performance discussions to ensure alignment and value delivery
• Act as a strategic advisor to clients by presenting recommendations, operational improvements, workflow optimizations, and innovative solutions
• Monitor overall program health and performance—including patient access metrics, case management trends, and operational KPIs
• Partner closely with HUB Operations, Specialty Pharmacy Operations, Product, and Implementation to escalate and resolve issues
• Oversee the coordination and successful delivery of all contracted services, ensuring high-quality, compliant execution
• Track milestones, maintain project plans, and ensure all parties remain aligned on scope, timelines, and expectations
• Identify opportunities to expand service offerings or introduce new AssistRx capabilities that enhance brand performance
• Partner with Sales, Product, and Leadership to deliver compelling recommendations and business cases
• Research challenges and propose high-level solutions that improve speed-to-therapy, adherence, and product adoption
• Serve as the central point of communication for all client updates, escalations, and deliverables
• Present insights, data, and product enhancements in a clear and compelling manner to multiple stakeholder levels
• Ensure all internal teams are fully informed of client priorities, program changes, and action items
• Support quarterly business reviews (QBRs), annual POA meetings, launch planning, and travel to client sites as needed

Skills

• Bachelor's degree in business, life sciences, healthcare, or equivalent experience
• 3+ years of account management, client services, or customer-facing experience in specialty pharmaceuticals, HUB services, or patient support solutions
• Experience partnering directly with Pharmaceutical Brand Teams
• Strong understanding of specialty pharmacy workflows, prior authorization processes, benefits verification, copay programs, or HUB operations
• High comfort working with technical platforms, data dashboards, and digital patient access solutions
• Exceptional communication skills—verbal, written, presentation, and executive presence
• Strong analytical ability to identify issues, interpret data, and develop actionable insights
• Experience managing enterprise clients in a SaaS, technology-enabled services, or patient support environment
• Background supporting specialty medication launches, access programs, or case management operations
• Project management or PMP certification
• Proficiency with CRM platforms, reporting tools, or customer engagement systems
• Ability to navigate matrixed organizations and influence cross-functional internal and external stakeholders

Company Overview