[Remote] RCM Client Success Manager (Account Executive) - Behavioral Health

Note: The job is a remote job and is open to candidates in USA. Medusind is a leading provider of revenue cycle management solutions, recently bolstered by investment from Alpine Investors. They are seeking a skilled Account Executive in Revenue Cycle Management to oversee client relationships and optimize revenue cycle processes, ensuring compliance and enhancing financial performance.

Responsibilities

• Serve as the primary point of contact for assigned clients, ensuring strong, long-term relationships
• Regularly communicate with clients to understand their needs, address issues, and provide updates on RCM performance
• Anticipate client concerns and proactively address potential challenges
• Work with clients to identify opportunities to streamline operations, improve billing accuracy, and increase revenue collection
• Ensure compliance with industry regulations (e.g., HIPAA, CMS) and client-specific policies
• Monitor, analyze, and report on key performance indicators (KPIs) related to the revenue cycle
• Develop and deliver client-specific reports that provide insights on revenue trends, outstanding accounts, and operational performance
• Use data to drive process improvements and make recommendations for enhanced efficiency and profitability
• Investigate and resolve any escalated billing or collection issues promptly
• Collaborate with internal teams (coding, billing, compliance, etc.) to resolve complex client concerns
• Ensure timely follow-up and resolution of denied or rejected claims
• Stay up to date with industry trends, regulations, and technologies to maintain a competitive edge
• Recommend process improvements and implement best practices to optimize the RCM workflow
• Contribute to internal process documentation and training materials

Skills

• Bachelor's degree in healthcare administration, Business, Finance, or related field - however level of experience in the industry also considered
• 3+ years of experience in Revenue Cycle Management or related healthcare finance roles
• Proven experience in client relationship management
• Deep understanding of healthcare billing, coding, compliance, and insurance processes
• Ability to analyze complex data and provide actionable insights
• Strong communication, negotiation, and interpersonal skills. Ability to work independently and as part of a collaborative team
• Exceptional customer service skills and ability to cultivate strong relationships with clients to ensure satisfaction and retention
• Proven capability to handle high‑pressure scenarios and professionally address client escalations and concerns
• Exceptional problem-solving abilities and attention to detail
• Ability to set and maintain priorities in a fast-paced client-focused environment, with multiple demands and interruptions
• Ability to work and communicate effectively with a diverse group of people including other department managers, staff, physicians, patients, and the client
• Advanced proficiency in RCM software and Microsoft Office Suite, including strong Excel skills (pivot tables, formulas, data analysis, and reporting)
• Should be able to adapt to changes in regulations, technologies, and industry trends and adjust the revenue cycle management strategy accordingly
• Relevant certifications (e.g., Certified Revenue Cycle Professional - CRCP)
• Behavioral Health (BH) and/or Substance Use Disorder (SUD) RCM experience preferred, but not required
• Experience with UB‑04 facility billing, including institutional claims, revenue codes, and payer‑specific billing requirements preferred, but not required

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Company Overview