[Remote] Cloud Operations Engineer

Note: The job is a remote job and is open to candidates in USA. Made4net is a leading provider of supply chain execution software solutions, committed to excellence in optimizing supply chain operations. They are seeking a hands-on Cloud Operations Engineer to join their global operations team, responsible for supporting mission-critical systems across AWS, Windows, and Linux, ensuring reliability and rapid incident response.

Responsibilities

• Provide production support as part of a global follow-the-sun operations team - monitor systems, triage alerts, respond to incidents, and ensure service continuity across all environments
• Monitor infrastructure and application health across security and operations dashboards; detect, triage, and respond to performance, availability, and security alerts; produce and maintain SLA reporting
• Deploy, manage, and maintain AWS infrastructure with a primary focus on EC2-based workloads across Windows and Linux environments
• Configure and manage load balancers (ALB/NLB), including URL rewrite rules, routing policies, and SSL termination for web applications
• Design and maintain high-availability architectures on AWS, ensuring redundancy, multi-AZ deployments, and tested failover procedures
• Own backup and disaster recovery operations - scheduling, retention policies, monitoring, and regular restoration testing
• Automate configuration management and application update deployments using Ansible, ensuring consistency and minimal downtime across all environments
• Manage database infrastructure across environments - provisioning, patching, performance tuning, and backup/recovery operations
• Troubleshoot and configure networking components including VPC, subnets, routing tables, DNS, security groups, and firewall rules
• Handle incident escalation, maintain shift handover documentation, and contribute to post-mortems and continuous improvement of support processes
• Maintain infrastructure runbooks, operational documentation, and contribute to automation and tooling improvements
• Support the company’s ongoing transition toward microservices and containerized architectures, contributing operational knowledge and helping ensure smooth adoption in production environments

Skills

• Bachelor's degree in computer science, Information Technology or a related field, or equivalent experience through certifications, vocational training, or hands on work
• 3-5 years of hands-on experience in a cloud infrastructure, systems engineering, or production support role
• Comfortable with a follow-the-sun support model; availability for occasional weekend coverage is expected as part of the global team rotation
• Strong hands-on experience with AWS, specifically EC2, ALB/NLB, VPC, S3, and AWS Backup services
• Solid experience administering Windows and Linux servers in an enterprise IaaS environment
• Hands-on experience with Ansible for configuration management and automated application deployments, including managing update pipelines
• Proven experience designing and maintaining high-availability architectures on AWS (multi-AZ, auto-scaling, failover)
• Proficiency in configuring ALB/NLB, including URL rewrite rules, path-based and host-based routing, and listener rules for web applications
• Solid understanding of AWS networking: VPC design, subnets, routing tables, security groups, DNS, and VPN connectivity
• Hands-on experience managing relational database infrastructure (provisioning, patching, monitoring, and performance tuning (MSSQL Server, Postgres, Oracle)
• Experience with security and ops monitoring - interpreting alerts, identifying anomalies, triaging incidents, and escalating appropriately
• Experience with infrastructure and application performance tracking; able to interpret metrics and respond to anomalies
• Scripting proficiency in Bash, Python, or PowerShell for automation and operational tasks
• AWS certifications (Solutions Architect, SysOps Administrator, or equivalent)
• Experience with infrastructure-as-code tools such as Terraform or CloudFormation
• Experience with ITSM / ticketing systems in a production support context (Zendesk preferred)
• Experience with Grafana or similar monitoring and observability platforms (Grafana preferred)
• Familiarity with CI/CD pipelines and DevOps practices

Benefits

• Health insurance (medical, dental, vision) with a robust wellness program to support your physical and mental well-being
• Generous paid time off policy
• Company-matched 401(k) retirement plan to help you secure your future
• Tuition reimbursement program to support your continued education and career advancement
• Employee assistance program providing confidential counseling and support services for personal challenges
• Discretionary employee bonus program
• Employee Discounts and perks through our PEO

Company Overview

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