[Remote] Customer Success Manager
Note: The job is a remote job and is open to candidates in USA. Ensora Health is the leading provider of software and services for mental and behavioral health therapists, trusted by a vast network of individual providers and practices. The Customer Success Manager plays a critical role in driving customer adoption and retention, working closely with customers to understand their goals and shaping success strategies while mentoring junior team members.
Responsibilities
- Proactively engage with customers to understand their goals, challenges, and success criteria, offering solutions aligned to their business needs
- Partner closely with cross‑functional teams to advocate for customer needs and influence outcomes
- Serve as a key point of contact for customer inquiries, ensuring timely, thoughtful, and effective support
- Design and execute customer success strategies that drive adoption, satisfaction, and long‑term value
- Monitor customer health and contribute to renewal and retention efforts
- Stay current on industry trends, best practices, and relevant technology advancements
- Ensure all customer engagements align with company policies, standards, and values
- Mentor and support junior team members by reviewing customer strategies and sharing best practices
Skills
- A strong customer‑first mindset with a passion for helping customers succeed
- Proven experience mentoring others and contributing to team development
- Excellent verbal and written communication skills
- Strong problem‑solving abilities and comfort troubleshooting customer challenges
- Ability to collaborate effectively with cross‑functional partners
- Adaptability and willingness to learn and apply new technologies
- Technical aptitude and familiarity with relevant platforms and tools
- Bachelor's degree in a relevant field, or an equivalent combination of education and experience
- 5+ years of experience in Customer Success or a related role
- Experience working with CRM systems
- Ability to work independently while contributing as part of a team
- Willingness to travel as needed
Company Overview