[Remote] Director, Technical Consultant

Note: The job is a remote job and is open to candidates in USA. Ramp is a financial operations platform focused on transforming how finance teams operate in the age of AI. As the Director of Technical Consulting, you will lead the Technical Consultant organization, overseeing customer onboarding, integration, and success, while collaborating with various teams to enhance customer engagement and product development.

Responsibilities

• Own and lead Ramp’s full Technical Consultant function, guiding their professional development, fostering a high-performance culture, and ensuring alignment with Ramp’s strategic goals
• Partner with Sales, Account Management, Product, and Partners to advocate for integration development that aligns with customer needs
• Collaborate with Ramp Customer Success and Account Management leaders to ensure customers effectively utilize our product and achieve their goals
• Support Sales and Post-Sales teams in executing advanced technical and accounting implementations for Ramp
• Develop and implement strategies to improve customer engagement, increase renewal rates, and identify opportunities for upselling
• Work alongside Product, Product Marketing, and Product Operations to create and maintain technical assets and an internal knowledge base of customer use cases and best practices
• Provide strategic input to the product development process, ensuring that customer feedback and market trends are incorporated

Skills

• 8+ years of experience in Solutions Consulting, Sales Engineering, Solutions Architecture, or similar customer-facing roles
• 5+ years in a leadership role, managing technical teams in a SaaS or financial technology environment
• Bachelor's degree in computer science, engineering, business, finance, accounting, or a related field
• Proficiency in IdP, HRIS, and/or ERP solutions
• Exceptional communication, organizational, and project management abilities
• Strong skills in engineering, system design, and technical specification writing
• A proactive mindset, adaptability, and comfort in a fast-paced, high-growth startup environment
• Proven ability to lead and inspire a team, driving results and fostering a collaborative culture
• Expertise in accounting systems, controllership needs, and finance/accounting workflows

Benefits

• 100% medical, dental & vision insurance coverage for you
• Partially covered for your dependents
• One Medical annual membership
• 401k (including employer match on contributions made while employed by Ramp)
• Flexible PTO
• Fertility HRA (up to $10,000 per year)
• Parental Leave
• Pet insurance
• Centralized home-office equipment ordering for all employees
• Health and Wellness stipend
• In-office perks: lunch, snacks, drinks, and more
• Budget for intra-office travel
• Relocation support to NYC or SF (as needed)

Company Overview

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