[Remote] Project Manager

Note: The job is a remote job and is open to candidates in USA. Keyfactor is a leader in trust infrastructure for AI and machines, dedicated to securely connecting the world. The Project Manager is responsible for leading mid-level professional services engagements, ensuring high customer satisfaction and effective project management.

Responsibilities

• Defines, monitors, and adjusts project scope and timelines as necessary
• Schedules, coordinates, and leads meetings and working sessions for team members and customers
• Conducts customer meetings via video and voice calls, promoting active participation
• Acts as an escalation point for project issues and initiates resolution
• Ensures the company meets legal obligations through contract interpretation
• Leads daily customer-facing interactions via Teams/Zoom calls and emails
• Advances projects by collaborating with clients and internal resources
• Efficiently utilizes Delivery teams and their skill sets to prioritize and manage projects
• Uses Keyfactor’s conversation flow and technical terminology for clear, concise communication
• Leads the development of processes and procedures to create scalable standards
• Assists in determining and tracking team KPIs
• Acts and speaks on behalf of the company, making autonomous decisions and encouraging teammates to do so
• Prioritizes customer satisfaction, resulting in referenceable accounts
• Serves as the primary point of contact for approximately 12-16 complex enterprise projects simultaneously
• Reports and escalates issues to management as needed
• Ensures project data in Salesforce and project management tools is up to date

Skills

• Bachelor's degree in business administration, Project Management, or related field required; or equivalent experience
• Comprehensive knowledge of industry standards, company operations, and advanced methodologies
• Moderate experience managing/interacting with 3rd party resellers/service providers/partners
• In-depth knowledge of project management principles and methodologies
• Exceptional ability to deliver projects on time, within scope, and within budget
• Advanced risk management and mitigation skills
• Strong analytical and problem-solving capabilities
• Advanced proficiency in project management software and tools
• Ability to lead small projects, innovate within the role, and provide training to peers
• Capacity to provide strategic direction and guidance to project teams
• Ability to influence stakeholders and drive consensus
• Ability to develop and implement project plans that align with organizational goals

Benefits

• Second Fridays (a company-wide day off on the second Friday of every month minus November and December due to the Holiday schedule). Please note that this benefit is subject to change.
• Comprehensive benefit coverage globally.
• Generous paid parental leave globally.
• Competitive time off globally.
• Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
• DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
• The Keyfactor Alliance Program to support DEIB efforts.
• Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
• Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
• Monthly Talent development and Cross Functional meetings to support professional development.
• Regular All Hands meetings – followed by group gatherings.

Company Overview