Customer Service Representative (Remote)
Concentrix offers digital engineering, CX management, data, and analytics. They are seeking a remote Customer Service Representative to provide customer service support and resolution of routine problems and questions regarding client's products and/or services. Responsibilities... ? Maintain acceptable production levels as set by management ? Provide details on the discount services to help retain and save customers ? Provide high level of customer service and empathy ? Have a strong ability to ask probing questions, to discover the wants, interests and needs of our customers ? Have the ability to deliver bad news and de-escalate critical situations ? Be efficient in navigating multiple systems ? Participate in ongoing training and self-development ? Maintain advanced knowledge of procedures, product information and online resource tools ? Maintain regular attendance and punctuality as scheduled and adhere to all company time and attendance policies ? Participate in activities designed to improve business performance ? Ensure that all quality targets are met and maintained Skills ? Minimum of 6 months to 1 year of solid customer service experience ? High School Diploma or GED Required ? Must not reside in the following states: California New Hampshire Massachusetts Alaska Colorado Washington, DC Delaware Oregon Connecticut Montana New Jersey Maryland Washington State New York Illinois Hawaii ? Ability to effectively communicate with customers and ask discovery questions ? A strong heart and mind for servicing others ? Comfortability with Outlook, asynchronous tools, and Microsoft Excel ? Must be comfortable being on web camera ? Ability to utilize tools and resources to efficiently our customers ? Ability to articulate in a professional and efficient manner ? Ability to break down complex subject matter into relatable knowledge for our customers ? Ability to be flexible with the hours of operation ? Open and receptive to feedback from leadership ? Motivation and ability to obtain self upskilling and knowledge training ? Ability to cross reference job aids while assisting a customer Benefits ? Equipment provided ? Team Appreciation Day ? Customer Service Week ? World Clean Up Day, #MyOneEarthPromise and other opportunities to support our communities and world ? Wellness activities ? Events that celebrate Diversity, Equity, and Inclusion Juneteenth, Pride Month, Black History Month, National Women?s Day, and more! ? Paid training ? The opportunity to shine in and grow your career with clear paths for development ? we invest in you! ? Networking and leadership opportunities with Staff Resource Groups such as Network of Women, Black Professionals Network, Pride, and Ability. ? IRise Mentorship programs to help you create the strong foundation to a rewarding career. ? Global citizenship, sustainability and team event opportunities that help you make a difference in your community and beyond! ? Trained wellness partners to support you as well as wellness training opportunities. ? The satisfaction of helping others every day ? Referral bonuses ? A diverse, global organization full of innovative, friendly people to bounce ideas off, learn from and grow with Apply Job!