New Partner Experience Advisor - French Speaking
Deliveroo is on a mission to transform the way people shop and eat, and they are seeking a New Partner Experience Advisor to join their centralized hub. In this role, you will guide new French-speaking restaurant partners through the onboarding process, ensuring a seamless launch on the platform while providing exceptional service and support.
Responsibilities
- Drive Partner Onboarding: Act as the primary point of contact for new restaurants, guiding them through the setup process and ensuring they are ready to take their first orders
- Deliver Exceptional Service: Provide high-level support by answering partner queries and navigating requests with speed and accuracy to meet tight turnaround times
- Collaborate Across Teams: Work closely with Sales and Account Management teams to ensure a smooth transition for partners from the point of sale to their first live delivery
- Execute Daily Call Plans: Maintain a high volume of outbound activity and organised call plans to hit challenging KPIs while maintaining a positive partner experience
- Maintain System Integrity: Ensure all internal systems are kept up to date with accurate partner information and progress tracking
Skills
- Linguistic Proficiency: Native or fluent in both French and English (written and spoken)
- Communication Skills: A strong phone presence and the confidence to make regular outbound calls to restaurant partners
- Operational Agility: Proven ability to work to tight deadlines and manage multiple tasks in a fast-paced environment
- Technical Literacy: Comfortable using IT systems and CRM tools to manage data and partner information
- Collaborative Spirit: A proactive team player who contributes to a positive work culture and is committed to professional growth
- Previous experience in a customer service, sales, or onboarding role
- Experience working within a target-driven environment
Benefits
- Make a visible impact every day
- Learn fast in an entrepreneurial environment
- Build a career, not just a role
- Deliver together in an inclusive culture
Company Overview