Customer Service Representative
Co-operators is a leading Canadian financial services co-operative committed to a sustainable and resilient society. As a Customer Service Representative, you will attract new business, meet sales targets, and provide excellent client care primarily in auto and property insurance.
Responsibilities
- Selling auto and property insurance to clients by identifying insurance needs, proactively building a network that cultivates sales opportunities and responding to cross-channel leads in a timely fashion
- Applying appropriate underwriting guidelines within current binding authority levels, providing quotes and upselling and cross-selling other product lines through referrals
- Contributing to the overall sales growth plan by achieving individual sales, quality and productive goals
- Providing exceptional client service through responding to client inquiries and concerns, resolving complaints and escalating matters appropriately
- Maintaining client retention by supporting referrals and effectively communicating, listening and negotiating with clients who inquire about cancellation
- This position supports primarily non-French speaking clients located inside and/or outside of Québec and requires proficiency in English on a regular basis. The essential non-French duties are not assignable to adjacent or other team members
Skills
- Bilingualism in English and French is required
- You have one year of experience in an office environment
- You have some post-secondary education
- Proficiency in both English and French is essential to the main duties in this role, including servicing and communicating primarily with majority anglophone and francophone clients, groups, and teams
- Having knowledge of underwriting practices and home and auto insurance products is an asset
- Having the Personal lines Damage Insurance Licence delivered by l'Autorité des marchés financiers du Québec (AMF) is an asset
Benefits
- Training and development opportunities to grow your career.
- Opportunities to give back to your community.
- A competitive compensation package and benefits program.
Company Overview