Experienced Patient Care Coordinator – After Hours Call Center (Remote)

At arenaflex, we are dedicated to providing high-quality medical products, services, and outstanding customer care to patients across the country. As a national leader in home medical equipment and services, we strive to empower patients to manage their health and treatment at home, leading to a more comfortable and productive life. Our commitment to patient care and satisfaction is at the heart of everything we do, and we are seeking a talented and compassionate Patient Care Coordinator to join our team. Overview and Responsibilities We are seeking a dedicated and detail-oriented Patient Care Coordinator to join our Sleep Central (After Hours Call Center) team in Murray, KY. As a Patient Care Coordinator, you will play a critical role in ensuring the timely delivery of medical equipment to patients, taking patient orders, verifying patient information, and placing orders in a timely manner. This is a remote position, allowing you to work from the comfort of your own home.

Key Responsibilities

• Accurately transcribe patient profiles over the telephone, including data entry of information and possible outbound calling
• Obtain medically necessary documentation
• Process patient orders through our online pharmacy system
• Resolve tracking issues and reschedule shipping orders for patients
• Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
• Verify orders are complete
• Perform other duties as assigned Qualifications and Requirements
• High school diploma or GED equivalent
• Experience in the medical field and administrative record management
• Strong customer service background
• Valid driver's license in the state of residence with a clean driving record (when applicable for the position)
• Background investigation (company-wide)
• Drug screen (when applicable for the position)

Skills and Competencies

• Effectively communicate in English, both orally and written
• Helpful, knowledgeable, and polite while maintaining a positive attitude
• Interpret a variety of communications (verbal, non-verbal, written, listening, and visual)
• Maintain confidentiality and practice discretion and caution when handling sensitive information
• Medical terminology
• Multi-task along with attention to detail
• Must be able to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
• Self-motivation, organized, time-management, and deductive problem-solving skills
• Work independently and as part of a team Work Environment and Company Culture At arenaflex, we value our employees and strive to create a positive and supportive work environment. As a remote employee, you will have the flexibility to work from the comfort of your own home, while still being part of a dynamic and collaborative team. We offer a range of benefits and perks, including
• Generous paid time off and paid holidays
• Overtime pay for non-exempt hourly positions based on business needs
• Commission for Account Executives
• Fixed and variable rate car reimbursement for Area Managers and Account Executives
• Employee discount program
• Employee recognition program
• Bonus and incentive opportunities
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)
• EAP
• 401k
• Medical, Prescription, Dental, and Vision
• HSA and FSA/Dependent Care FSA
• Life Insurance, Disability, Accidental death, Identity protection, and Legal services
• Meru Health Mental health and Mercer SmartConnect Medicare programs
• Livongo Diabetes and High Blood Pressure programs
• Healthcare Bluebook and RX Savings solutions programs
• HEPB and TB vaccinations Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. We offer a range of training and development opportunities, including
• On-the-job training and mentorship
• Online training and certification programs
• Leadership development programs
• Career advancement opportunities How to Apply If you are a motivated and compassionate individual with a passion for patient care, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to our online application portal. We look forward to reviewing your application and discussing this opportunity further. Equal Opportunity Employer arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or identity. Apply for this job

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