Customer Care Representative – Commercial Banking Operations, Equipment Finance & Customer Experience

Build a Rewarding Career in Customer Care with arenaflex

Are you passionate about delivering exceptional customer experiences and solving complex problems in the fast-paced world of financial services? Join arenaflex, where we put our customers at the heart of everything we do. We are looking for dedicated, empathetic, and skilled professionals to join our Commercial Banking Operations team as Customer Care Representatives, supporting our Equipment Finance department. This is more than just a job — it is an opportunity to grow your career, develop expertise in financial services, and make a meaningful impact every single day.

At arenaflex, we believe that outstanding customer service is the foundation of lasting client relationships. Our team is committed to fostering a workplace where diversity, equity, and inclusion are not just buzzwords, but core values that guide how we collaborate, innovate, and serve. When you join arenaflex, you become part of a culture that values your unique perspective, invests in your professional development, and empowers you to help customers navigate some of the most important financial decisions of their lives.

About the Role

As a Customer Care Representative at arenaflex, you will be the first point of contact for our customers, addressing inquiries and resolving issues related to a variety of complex financial products and services within our Equipment Finance division. You will serve a select portfolio of customer segments, providing guidance, troubleshooting problems, and ensuring that every interaction reflects the high standards of service our clients expect from arenaflex.

This role requires a balance of analytical thinking, attention to detail, and interpersonal skill. You will respond to customer inquiries through multiple channels, deliver first-call resolution whenever possible, and collaborate with internal partners to continuously improve the customer experience. If you thrive in an environment where no two days are exactly alike and you take pride in helping others succeed, this could be the perfect opportunity for you.

Key Responsibilities

• Customer Inquiry Resolution: Respond promptly and professionally to customer questions and concerns across phone, email, chat, and other communication channels, ensuring accurate and timely resolution.
• Product and Service Support: Provide knowledgeable assistance on a range of financial products and services offered through our Equipment Finance portfolio, including loan servicing, payment processing, account maintenance, and general account inquiries.
• First-Call Resolution: Strive to resolve customer issues during the initial contact whenever feasible, minimizing the need for escalation and enhancing overall customer satisfaction.
• Issue Identification and Escalation: Recognize complex or non-routine problems, escalating them to supervisors or specialized teams as appropriate while maintaining ownership of the customer relationship.
• Continuous Improvement: Identify recurring issues and trends in customer feedback, offering actionable suggestions to improve processes, systems, and the overall customer journey.
• Training and Mentorship: Provide guidance and on-the-job training to less experienced team members, sharing best practices and reinforcing arenaflex policies and procedures.
• Risk and Compliance Adherence: Follow all arenaflex policies, procedures, and regulatory guidelines to mitigate risk, maintain confidentiality, and protect both the customer and the organization.
• Collaboration: Work closely with cross-functional teams, including operations, underwriting, and relationship management, to deliver a seamless customer experience.

Essential Qualifications

To succeed in this role, candidates should bring a combination of education, experience, and demonstrated skills. arenaflex requires the following:

• A minimum of 2+ years of experience in Customer Service, Financial Services, Contact Center operations, or a related field. This may include a combination of work experience, formal training programs, military service, or relevant education.
• Demonstrated ability to handle moderately complex customer support tasks with a high degree of accuracy and professionalism.
• Strong verbal and written communication skills, with the ability to convey information clearly, concisely, and with empathy.
• Solid organizational and time-management skills, with the ability to multi-task, prioritize effectively, and meet deadlines in a fast-paced environment.

Preferred Qualifications and Skills

While not all required, the following attributes will help you stand out as an exceptional candidate:

• Customer-Centric Mindset: A genuine passion for helping others, with the ability to actively listen, ask the right questions, and recommend thoughtful solutions tailored to customer needs.
• Technical Proficiency: Comfort navigating multiple computer systems, applications, and search tools, including assisting customers with program usage and digital platforms.
• Attention to Detail: A meticulous approach to work, with strong accuracy skills and the ability to identify discrepancies in customer accounts or documentation.
• Adaptability: The ability to quickly learn new business operations, products, and processes, and to apply that knowledge in real-time customer interactions.
• Results Orientation: A track record of meeting or exceeding performance goals in a fast-paced, deadline-driven contact center or service environment.
• Interpersonal Skills: Strong ability to build rapport with internal and external partners, clients, and customers from diverse backgrounds.
• Microsoft Office Skills: Intermediate proficiency in Word, Excel, Outlook, and PowerPoint for documentation, reporting, and communication purposes.
• Financial Services Background: Prior experience in financial services, banking, lending, or equipment finance is highly desirable.

Work Schedule and Location

This position offers a hybrid work schedule, providing the flexibility to work both remotely and on-site as business needs require. Our office is conveniently located at 801 Walnut St., Des Moines, IA. Please note that relocation assistance is not available for this position, and visa sponsorship is not currently offered.

Candidates should also be prepared to work additional hours as needed to support business demands, including during peak periods or to accommodate customer time zones.

Career Growth and Development Opportunities

At arenaflex, we believe in investing in our people. When you join our Customer Care team, you gain access to a wealth of opportunities for professional and personal growth, including:

• Structured training programs and continuous learning resources to deepen your expertise in financial services and customer operations.
• Mentorship from experienced leaders and subject matter experts who are invested in your success.
• Clear career pathways within arenaflex, with opportunities to advance into senior customer service roles, team leadership, quality assurance, training, or specialized operational areas.
• Cross-functional exposure to Commercial Banking Operations, Equipment Finance, and other key areas of the business.
• Support for obtaining relevant certifications and continuing education to enhance your professional credentials.

Our Culture and Values

arenaflex is more than a financial services company — we are a community committed to building strong customer relationships while maintaining a strong risk-mitigating and compliance-driven culture. Our team members are accountable for executing all applicable risk programs, including credit, market, financial crimes, operational, and regulatory compliance. We emphasize proactive monitoring, sound risk decision-making, and timely escalation and remediation of issues.

We are proud to foster a workplace where every individual feels valued, respected, and empowered to contribute their unique talents. arenaflex is an equal opportunity employer, and we welcome applications from candidates of all backgrounds, including women, persons with disabilities, veterans, and members of visible minorities. We are committed to providing reasonable accommodations throughout the recruitment and employment process to ensure that all candidates have an equal opportunity to succeed.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package designed to attract and retain top talent, along with a comprehensive suite of benefits, which may include:

• Competitive base salary with performance-based incentives.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings plans with employer matching contributions.
• Generous paid time off, including vacation, holidays, and personal days.
• Paid volunteer days to support causes that matter to you.
• Access to employee assistance programs, wellness initiatives, and mental health resources.
• Tuition reimbursement and professional development support.
• Flexible work arrangements, including hybrid scheduling where operationally feasible.

Our Commitment to Diversity, Equity, and Inclusion

At arenaflex, we believe that diversity drives innovation and strengthens our ability to serve our customers and communities. We are committed to fostering an inclusive environment where all employees feel empowered to bring their authentic selves to work. We welcome applications from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, disability, pregnancy, marital status, veteran status, or any other status protected by applicable law.

How to Apply

If you are ready to take the next step in your career and join a dynamic team that values customer service excellence, professional growth, and a supportive workplace culture, we encourage you to apply today. This is your opportunity to build a meaningful career with arenaflex while helping customers navigate important financial decisions every day.

Bring your skills, your passion, and your commitment to outstanding service — and let arenaflex provide the platform for you to thrive. We look forward to reviewing your application and welcoming you to our team.

Note: This job posting may close early due to the volume of applicants received. We encourage interested candidates to apply promptly to ensure consideration.