Senior AD/PKI Customer Engineer – Remote – Enterprise Identity & Security Solutions Specialist (18‑Month Contract with Full‑Time Potential)

About arenaflex

arenaflex is a global leader in digital transformation, empowering organizations to secure their identities, modernize their infrastructure, and accelerate innovation. With a deep heritage in cloud services, security, and enterprise solutions, arenaflex partners with the world’s most demanding enterprises to deliver resilient, scalable, and future‑ready environments. Our commitment to excellence is reflected in a culture that values continuous learning, collaboration, and the relentless pursuit of technical mastery. As a member of the arenaflex family, you will join a community of industry experts who shape the future of identity and access management while helping customers unlock the full potential of their technology investments.

Position Overview

The Senior AD/PKI Customer Engineer role is a highly technical, customer‑facing position that blends deep expertise in Active Directory (AD) and Public Key Infrastructure (PKI) with a passion for delivering proactive, value‑added services. Working remotely, you will partner with arenaflex’s premier customers to design, implement, and optimize complex AD and PKI solutions, conduct workshops, and provide strategic guidance that drives security excellence and operational efficiency.

Key Responsibilities

• Architect, deploy, and manage large‑scale two‑ and three‑tier PKI hierarchies (including multiple issuers) across heterogeneous environments.
• Configure and maintain Network Device Enrollment Service (NDES) and Online Certificate Status Protocol (OCSP) services to ensure reliable certificate issuance and validation.
• Develop and execute scripted installation processes for AD Certificate Services, leveraging PowerShell, DSC, or other automation frameworks.
• Perform comprehensive database cleanup, PKI domain maintenance, and cross‑forest implementations to guarantee data integrity and high availability.
• Administer Active Directory Domain Services (AD DS), including replication monitoring, performance tuning, and troubleshooting of complex AD issues.
• Design, implement, and troubleshoot Group Policy Objects (GPOs) to enforce security baselines and operational standards.
• Provide security hardening and administration for the AD environment, integrating PKI controls and best‑practice policies.
• Deliver proactive services such as education workshops, security assessments, and expert guidance to enhance customer maturity.
• Collaborate with arenaflex’s consulting practice and product groups to bring the latest innovations to customers before they become mainstream.
• Travel virtually (and occasionally on‑site) to customer locations to conduct training sessions, share industry insights, and support implementation projects.
• Maintain and expand professional certifications (e.g., arenaflex Certified Solutions Expert, Security+, etc.) and contribute to the development of best‑practice documentation.
• Produce clear, concise technical documentation, presentations, and training materials that translate complex concepts into actionable knowledge for diverse audiences.
• Build and nurture strategic, long‑term relationships with customers, acting as a trusted advisor and champion for arenaflex’s security portfolio.

Essential Qualifications

• 7+ years of hands‑on experience with Active Directory Certificate Services (AD CS) in enterprise environments.
• Demonstrated expertise in designing, implementing, and managing multi‑tier PKI hierarchies with more than one issuing CA.
• Proficiency with NDES and OCSP configuration, troubleshooting, and performance optimization.
• Strong understanding of AD DS architecture, replication mechanisms, and performance monitoring tools.
• Solid background in Group Policy design, implementation, and troubleshooting across large, distributed environments.
• Fundamental networking knowledge (IP, DHCP, DNS, WINS, routing) and the ability to diagnose network‑related authentication issues.
• Experience with database cleanup, PKI domain maintenance, and cross‑forest trust relationships.
• Excellent communication skills, both written and verbal, with a proven ability to convey technical concepts to non‑technical stakeholders.
• Professional certifications such as arenaflex Certified Solutions Expert (CSE), Security+, or equivalent are highly desirable.

Preferred Qualifications & Additional Skills

• Experience scripting AD CS installations using PowerShell, DSC, or similar automation tools.
• Knowledge of Active Directory Disaster Recovery strategies and tools.
• Familiarity with monitoring solutions (e.g., arenaflex Monitoring Suite, System Center Operations Manager) for AD health and performance.
• Exposure to arenaflex Identity Manager, arenaflex Federated Services, and arenaflex AD Connect for hybrid identity scenarios.
• Hands‑on experience with arenaflex Active Directory (cloud‑based) and related synchronization technologies.
• Ability to lead workshops, develop curriculum, and deliver engaging training sessions to technical and business audiences.
• Strong analytical mindset with a track record of diagnosing complex security and authentication problems.

Core Competencies

• Technical Mastery: Deep expertise in AD, PKI, and related security technologies.
• Customer Focus: Commitment to delivering value‑added services and building lasting client relationships.
• Communication: Ability to produce high‑quality documentation, presentations, and training materials.
• Collaboration: Works effectively with cross‑functional teams, including consulting, product engineering, and support.
• Continuous Learning: Proactive in staying current with emerging technologies, industry standards, and best practices.
• Problem Solving: Analytical approach to troubleshooting and root‑cause analysis.

Career Growth & Learning Opportunities

At arenaflex, your professional development is a priority. In this role you will:

• Gain early access to cutting‑edge identity and security technologies before they become industry standards.
• Participate in internal labs, hackathons, and technical forums that foster innovation and knowledge sharing.
• Receive mentorship from senior architects and industry veterans who will help you refine your expertise.
• Earn sponsorship for advanced certifications and attend premier conferences, webinars, and workshops.
• Explore pathways to senior consulting, solution architecture, or product management roles within arenaflex.

Work Environment & Culture

arenaflex promotes a flexible, inclusive, and collaborative remote work environment. Our culture is built on:

• Innovation: Encouraging creative problem‑solving and the exploration of new ideas.
• Teamwork: A supportive community where knowledge sharing is celebrated.
• Integrity: Upholding the highest standards of professionalism and ethical conduct.
• Diversity: Valuing diverse perspectives that drive better outcomes for customers and the business.
• Work‑Life Balance: Flexible scheduling, generous PTO, and resources to support mental and physical well‑being.

Compensation, Perks & Benefits

While specific salary details will be discussed during the interview process, candidates can expect a competitive compensation package that includes:

• Base salary aligned with market benchmarks for senior technical roles.
• Performance‑based bonuses tied to project success and customer satisfaction.
• Comprehensive health, dental, and vision plans.
• Retirement savings options with employer matching contributions.
• Professional development stipend for certifications, training, and conference attendance.
• Remote work allowance covering home office setup, internet, and ergonomic equipment.
• Employee assistance programs, wellness resources, and mental health support.

Why Join arenaflex?

If you are passionate about securing enterprise identities, love solving complex technical challenges, and thrive in a client‑centric environment, arenaflex offers the platform to make a tangible impact. You will work alongside a team of seasoned experts, influence the direction of industry‑leading solutions, and help customers achieve robust security postures while advancing your own career.

Application Process

Ready to take the next step? Submit your application through the link below. Our recruiting team will review your credentials and reach out to discuss how your expertise aligns with arenaflex’s mission to empower secure digital transformation.

Apply Job!