Accounts Receivable Rep (Customer Financial Service)
Gundersen Health System is a patient-centered healthcare network seeking a compassionate Accounts Receivable Rep to join their Customer Financial Service team. This role involves conducting audits of guarantor accounts, managing patient inquiries, and providing support for billing issues to enhance patient experience.
Responsibilities
- Resolve customer issues and answer patient inquiries regarding accounts, charges, and procedures through effective communication and one-call resolution guidelines
- Educate patients on their financial responsibilities, including payment arrangements, insurance processing, and self-pay balances
- Document all actions taken on patient accounts within the billing system and review accounts for discrepancies
- Verify demographic and insurance information while ensuring compliance with patient privacy laws, including HIPAA
- Offer financial assistance program information and provide recommendations for improvement based on observed trends and issues
Skills
- High school diploma or equivalency
- Great communication, customer service, and computer skills
- Background in healthcare is a plus!
Benefits
- Support to grow in your career with access to our Career Development Center and Tuition Investment Program
- Top-rated retirement plan and healthcare benefits
Company Overview